Daily MyFord Touch Complaint - 2012 Ford Explorer Long-Term Road Test

2012 Ford Explorer Long Term Road Test

2012 Ford Explorer: Daily MyFord Touch Complaint

January 19, 2012

Ke$ha on MyFord Crap.jpg 

When considering how to properly visualize today's blog, I could think of nothing more appropriate than drawing a comparison between MyFord Touch and the drunk girl belching out something akin to "music" being displayed on its screen as I switched to Sirius last night after giving up on my iPhone. The annoyance I feel when encountering both is equally palpable.

Here are today's round up of errors and inherent problems I encountered with MyFord Touch just last night...

1) No USB device detected despite plugging my iPhone into BOTH USB drives. It would end up working this morning.

Bluetooth Connect Fail Explorer.jpg 2) Bluetooth audio insisted on futilely trying to connect to somebody else's iPhone, despite the fact that my own was connected to the Bluetooth phone system. Note the picture at right showing mine connected (upper left), but still searching for iGrannySmith. This morning, it worked.

3) Earlier, while connecting my phone to Bluetooth, I attempted to stop the HVAC system from blowing cold air at me. I touched the temp up button, but nothing changed on the screen's temperature display (lower right) despite the airflow obviously changing. This went on for at least two minutes before MyFord Touch finally got around to acknowledging the climate control system.

4) Now, an inherent problem. I could find no way to go through your radio presets using the steering wheel. You can seek, or you can use the useless menu next to the speedometer. Every time you want to use it, you have to go through each submenu: Sirius, presets, scan down to select. Or, you can find the tiny black buttons on a black background on the right side of the touchscreen's audio control. There's also a display in the touchscreen's home display, which is probably the best solution. Still, you probably would have already crashed into a Camry at this point any way.

5) Why are the heated seat controls in the touchscreen?

So I suppose it could've been worse. MyFord Touch could've chosen that particular moment captured above to freeze itself on Sirius channel 2, thus giving me no other choice but to abandon ship right there on Interstate 10.  

However, MyFord Touch is quite simply a disaster. This is the rare moment when I legitimately wonder how something in a car managed to get onto the market in its current condition. Obviously, it seems likely it could be changed through updates to software and improvements to hardware. However, turning people's opinion around on MyFord Touch will be a task that easily rivals that of BMW and first-gen iDrive.

James Riswick, Automotive Editor @ 8,439 miles

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