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House of Imports

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House of Imports
6862 Auto Center Dr, Buena Park, CA 90621 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4.82 out of 5 stars (175)
Recommend:
Yes (48) No (2)
Service Rating
4.57 out of 5 stars (145)
Recommend:
Yes (75) No (8)
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Dealership Sales Review

3 out of 5 starssales Rating
Vehicle missing items
Written by Neil Chand on 02/01/2024
After purchasing my 2022 Audi Q8 on 2/29/24, the dealer gets my vehicle detailed and I come to find out that the drivers side floor mat is missing, what makes it even worst is that the fact my vehicle was supposed to include two key fobs and they sent me home with only one and told me we will look and see if we can find the other copy of key fob. How does this all make sense for a supposed 5 star dealership, I don't know? Hopefully they can follow through with what they promised in my purchase that I have already paid for? - Neil Chand
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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Gary Moore on 02/03/2024
Dealer Response
Hi Neil, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.
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