Customer Reviews of House of Imports
Remote Purchase Made Easy
byon 04/18/2024
I had identified the car I wanted, a 2021 Mercedes E Class 450 Cabriolet coming off of a lease. I had looked for a certified used one on the Mercedes website. A Cab with low mileage came up at House of Imports a few hundred miles from my home. I contacted them and Nick Salama worked with me. As I had never purchased a car remotely before, Nick and the people at House of Imports walked me through the process, including the arrangement of the car to my door. Everything went smoothly and I am now enjoying the car. The overall experience was very good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 04/05/2024
The salesman was friendly, trustworthy and very professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase
byon 03/24/2024
House of Imports AutiNation has amazing and professional sales staff! I had an amazing experience last Saturday buying my new Toyota Rav 4 from them! The sales person I worked with was Moua Nia, and she made my experience EXCEPTIONAL! From the time I arrived at the dealership (I drove in from out of town and had a pre scheduled appointment with her)… I was treated very well, she was prepared, was expecting me, had reviewed the car fax and all other information about the pre-owned vehicle with me, the vehicle was detailed, and ready for me to test drive. She was very knowledgeable about the features of the vehicle in all aspects and went out of her way to make sure I was having my questions answered. This dealership was a high end Mercedes Benz dealership and even though I was not buying an expensive vehicle, she didn’t treat differently, I left there feeling like I had red carpet treatment by her and would definitely purchase from there again! She made the buying experience awesome for me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Mercedes team
byon 03/07/2024
Efficient, friendly, knowledgeable sales team
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes-Benz C300 Upgrade Experience w/Krystal Cortez @ House of Imports
byon 02/21/2024
I recently purchased a new Mercedes-Benz from your House of Imports and I want to recommend Krystal Cortez for her outstanding service. Krystal's professionalism, expertise, and dedication to customer satisfaction made the entire buying process a breeze. She listened to my needs, provided personalized recommendations, and ensured I felt confident in my decision. Thanks to Krystal, It was hard to let my 2015 Mercedes-Benz C300 go, but it was time. I am now a happy owner of a 2023 Mercedes-Benz C300 that exceeds my expectations. I highly recommend Krystal Cortez to anyone looking for a seamless car-buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying Mercedes GLC 309
byon 02/02/2024
Two weeks ago, I purchased a Mercedes GLC 300 from House of Imports, and the experience was outstanding. Our salesperson was trustworthy, providing transparent information and making the entire process seamless. The dealership boasts an extensive inventory, offering a variety of choices. The purchase procedure was efficient and didn't consume much of our time, which we greatly appreciated. I'll be sure to update my review after experiencing their customer service. So far, it's been a positive and satisfying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle missing items
byon 02/01/2024
After purchasing my 2022 Audi Q8 on 2/29/24, the dealer gets my vehicle detailed and I come to find out that the drivers side floor mat is missing, what makes it even worst is that the fact my vehicle was supposed to include two key fobs and they sent me home with only one and told me we will look and see if we can find the other copy of key fob. How does this all make sense for a supposed 5 star dealership, I don't know? Hopefully they can follow through with what they promised in my purchase that I have already paid for? - Neil Chand
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Exeprience!
byon 12/09/2023
Called ahead to make an appt to test drive the car I saw online. When I arrived it was parked out front and ready to test drive. Ceaser was expecting us and walked us through the features of the car. I was sold after the test drive and we sat down and was presented with a offer sheet with the listed price - no haggling or upswell- so refreshing. Within 5 minutes we had a deal. Waited only 15 minutes for financing and was out the door just about an hour after we arrived with a freshly detailed beautiful car. George in financing was great and efficient. Would highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
EQE purchase
byon 11/13/2023
Great sales experience. Gary took care of everything !!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick car sale
byon 11/12/2023
Fast & friendly. I knew what I wanted and they made sure I got it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
George Edmund
byon 09/06/2023
George was so helpful when we bought our car from the dealership. He was so friendly yet knowledgeable and professional. 100% satisfied with the experience with George. We were so thankful that we were able to purchase our new Mercedes from him. Will definitely recommend him to our friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent experience
byon 09/05/2023
I had interest in purchasing Mercedes Benz S580 before visiting House of Imports. The sales person did a good job in showing me all the different models of S580, including the electric and hybrid options, as well as the gasoline car. Being able to compare the merits and demerits of each car, along with the pricing and promotions, have been really helpful in making my decision. I finally have decided with S580e plug-in hybrid. The S580e plug-in hybrid is good fit for my needs. With my daily driving distance of about 30 miles, it is great that the car run on electricity for the first 50 miles before switching to gasoline. And being able to charge the car fully at home with a 50 A charger in just less than 3 hours is really convenient. I am satisfied with my purchase and that the plug-in hybrid feature allows me to save a lot of gas while also providing the peace of mind of being able to switch to gasoline if needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of used 2022 GLC 43
byon 08/29/2023
Michael was great to work with, car was ready when we showed up for our appointment and we paid a fair and reasonable price
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 08/03/2023
My experience was really good! When I first inquired about a car I got a fast response and John was really helpful even on his day off! In the office everyone was polite and helpful. I appreciate the experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful buying experience
byon 07/15/2023
Fast, very efficient, no haggling of price, nothing offered any available options on warranty and protection. Sales team are very professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Mercedes Lease
byon 07/06/2023
I have been working with James Ononui for years and have leased over 5 cars from him. His service, pricing and overall help could not be better. There is no question that I will not go anywhere else as long as he is available to help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Sam Hwang team is by far the best sales team I have come across
byon 06/28/2023
They detailed the vehicle and provided everything I needed including the "deals" and even after purchasing the vehicle I could still get technical support from this sales team, nothing short of impressive, they do it from a consumer point of view Start, consider for consumers and provide corresponding help! I have recommended them to many people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Conflicting Opinons
byon 06/22/2023
The sales team was cool while I was buying my car (because I’m actively about to spend money). After a week of owning the car one minor issues has come up. No response to email, called twice and only had one call returned. They called me to tell me they would call me back on Monday (we talked on a Friday) and it’s been a week and no phone call. Upset to say the least. “ keeping you happy once you buy a car is the only thing on our to-do list”…. Yeah ok.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
A dealership with integrity
byon 06/21/2023
On June 12,2023, I found a car I wanted to test drive. I made an appointment at 11 a.m. with Ali Alsamad. I arrived on time and he met me and said a walk in was here too. He wanted to honor my appointment and let me see the car a do a test drive. The comprehensive inspection done by AutoNation and competitive price, sold me on the car. The day before I drove to a dealer in San Diego, and the salesman didn’t tell me the car was sold the night before until 30 minutes before my appointment. I live in Orange County. If you want a dealer who values the customer, then go to House of Imports Mercedes Benz.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 06/20/2023
Our family visited House of Imports we were greater by Christian Felix. He gave us personalized attention from the beginning and after the purchase. He is very knowledgeable about the cars. His knowledge made us feel comfortable and helped us make a decision
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast friendly people
byon 06/04/2023
Gls580 is great vehicle and fast delivery
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments