Chapman Chrysler Jeep Dodge Ram
Customer Reviews of Chapman Chrysler Jeep Dodge Ram
No Funny Business! Treated like family!
byon 04/10/2024
James and Steven knocked my out-of-state purchase out of the park! The entire sale went smoothly and as agreed upon via email. Everyone at the dealership was extremely friendly and I will be back in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No Funny Business! Treated like family!
byon 04/10/2024
James and Steven knocked my out-of-state purchase out of the park! The entire sale went smoothly and as agreed upon via email. Everyone at the dealership was extremely friendly and I will be back in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy to deal with, zero surprises.
byon 03/28/2024
Excellent experience purchasing from Chapman Horsham. Our salesman, James Russell, was great. No high pressure sales tactics and pleasant to communicate with. Would but from again and recommend to family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New vehicle purchase
byon 12/11/2023
We purchase a new Ford Explorer ST. Our salesperson Frank was professional, very informative about vehicle options. Matt our finance agent gave upfront best pricing and explained in detail financing options. When we returned to pick up the vehicle, Kyle had all necessary documents prepared and the deal was done in minutes. The detailing department did a great job prepping the vehicle. Overall, a great experience that was hassle free.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Chapman Horsham trust worthy honorable organization
byon 09/20/2023
I ordered my 2023 Hybrid Maverick 9/19/22 Given demand and order banks only being open 5 days had little hope Ford would get to my order this year. I had 2nd order placed at local dealer in Florida. This order went unfulfilled. That deal ask if I wanted to roll order to 2024. Delivered 9/9/23. Deal was as promised in Sept 2022. No Games, No Drama. Chapman arranged ride from Airport. Paperwork and out the door in less that two hours. The process was carried out by polite and professional team. Thank you Chapman
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Elson aviles
byon 11/15/2022
I want to thank mr Alfredo vaz for giving me great service and having him there to speak Spanish is a great convenience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
High prices
byon 03/30/2022
I wanted to buy a jeep. They have one that is exactly what I want. They are marking their jeeps up above MSRP sometimes as much as $5,000. I wanted to buy from them because of their location. There is Jeep dealer 10 mile away in Lansdale that sells for MSRP. Why does Chapman need to charge more? What do I get for the extra $3,500 they want? Crazy!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Worst Dealer Experience in 35 years
byon 09/15/2018
We have a Dodge Hellcat. The car just stopped a couple weeks ago. Engine runs but car won't move in any gear. Just grinds. We had the transmission replaced at another dealer a year ago at 5400 miles. We now have 13,000 miles. I call this dealer for an appointment and it's 2 weeks out. I'm not in any big hurry so I say fine. 2 days before the appointment I get an email saying my service visit was cancelled. I called the service writer and he confirmed my appointment was gone. He said they are having email issues. The car was towed into this dealer. The lot is so small the tow truck could barely get in. There is absolutely no parking anywhere around this dealer's service area. But, they have row after row of 70K plus Hellcats and Trackhawk's lined up as far as the eye can see. I pulled into the tiny "quick lane" since I was only supposed to only be dropping off my keys. A guy comes out and says I can't park there in a real nasty tone. I asked where I was supposed park, since there was no parking and he shrugged and walked away. I then waited a good 15-20 minutes for the service adviser to get off a call while two others are sitting there doing NOTHING! He finally gets off the phone and asks for my keys. He starts walking towards the car and I follow him out. He asked me what the issue was and I told him, it won't move, just like I had done twice before on the phone, and while he fumbled around getting it into the computer a few minutes earlier. He gets into the car, starts in up, and looks up at me from the driver seat and says with a condescending tone, "Were you racing it? Where you driving it fast? Where did it happen and how fast where you going?" I was completely flabbergasted. They will quickly sell you a 700 HP 70k car, with a warranty, then have the audacity to ask you in a snotty fashion if you "race" the car or drive it fast? Did I buy a Hellcat or a Prius? I don't race and if you saw me, you'd likely laugh that the question was ever asked. After another 20 minutes fumbling with paperwork because I tried to add an inspection and oil change which I quickly recanted, I get ready to leave . He tells me "we're not a big dealer like xxx, it will take longer" The last dealer took 6 weeks to fix my last problem! After getting home and becoming more and more frustrated I called another tow company and paid to have it taken somewhere else. I called the service adviser to tell him that I was having the car removed. He asked why and I told him (not very nicely, but not cussing). In fairness, he did apologize and tried to explain those are questions that FCA (Parent company of Dodge) requires. I have ties to FCA and I know that is 100% inaccurate. For a big job FCA requires the dealer to download the PCM (car's computer) data and send it to FCA to verify it was not modified. They will often ask if the dealer observes any aftermarket parts before authoring the warranty work and may ask for pictures. What's sad is as long as FCA approves the warranty work, the dealer gets paid. The dealer does not eat any warranty costs. This was simply a case of a nasty representative/dealership trying to push around a customer they think is uninformed. AVOID!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Worst dealership ever
byon 09/07/2018
Purchased a $70,000 Dodge hellcat. They messed up my contract,took a month to get a new contract, delayed in paying off my trade almost a month, delayed in paying my first lease payment, finance department never answers or returned calls,manager never available to answer questions. In 20 years of buying Dodge vehicles I've never been treated this bad.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great Service
byon 07/29/2018
My service at Chapman ford in Horsham was excellent. My rep Mike Kilgus was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 04/05/2018
Went to see Bob, him and Colleen gave me a great deal. After visiting 6 dealerships, no one else even came close. Definitely a lifetime customer here!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Explorer purchase
byon 04/03/2018
Sales staff was knowledgeable, courteous and considerate of my time, which resulted in a favorable experience. The staff was very responsive and attentive from sales associate through sales manager and finance. I would highly recommend this dealership to anyone considering the purchase of a Ford product.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Smooth process
byon 08/13/2017
We had a great experience at Chapman Jeep dealership. Ben made the sales process go smoothly. We had questions and he had answers. We were very pleased with Ben and the sales team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Recall service call
byon 06/16/2017
Curtious, helpful staff is awesome. Will be back again when I need service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 06/14/2017
Very pleased with the service. Work was completed quickly and I was advised immediately. Will definitely be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
no appointment... no problem
byon 06/14/2017
After sitting unused for a week, I got a "wrench" indicator on my dash. I thought I'd make it a few days before needing service but it was soon obvious the car was not working right. In a few minutes and without an apt I took my chances by going to Chapman (my dealer). They were able to do the diagnosis that day and found the problem quickly... some wires were chewed by something. (rodent of some kind?) We sort of joked about this possibility during the order write-up but unfortunately it turned out to be true. Ford would not cover this under warranty but Chapman worked with my insurance company to get the work completed quickly. John Ferino kept me posted every step of the way. Nothing like returning from vacation and finding out the car you left behind was invaded by rodents! But it's clear that Chapman values its customers and will go the extra mile to help them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Oil Change
byon 06/13/2017
Very friendly staff, quick service. Great Job guys!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best place to buy
byon 02/23/2017
Today we leased a new Jeep Grand Cherokee. Salesman, Mr. Tim Martin was very professionalittle and got us a great deal. Not the first can we got from here. Always an easy transaction. Thanks again Tim
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Do not fulfill their promises
byon 12/20/2016
I was offered a gift card to come in and test drive a vehicle. After spending an hour with their sales team, I left empty handed and was told another department took care of the gift cards. I'm still waiting and am losing hope.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Worst Dealership I ever bought a car from
byon 10/07/2015
We had the worst experience with this dealership...from the salesperson to their service department. Unfortunately bought a used Jeep Grand Cherokee that had water issue within the first two months of ownership. Brought it to their service department to have them fix the leaking sunroof and charged me for a repair they didn't complete - twice! Not only do I believe that sold us a Jeep that had an obvious problem, but then proceeded to take more money from us for fake repairs. I would never go here for a car and have told family, friends and coworkers of our poor treatment at this dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Chapman took care of us
byon 12/19/2014
Nick Conti took the time to thoroughly explain how the problem would be addressed (leak on passenger side). He was interested in working with us as a new customer and the warranty we had purchased from another dealer on our used car. (Another dealer was not helpful). He explained that Chapman had a specialist that focused on leaks which gave us confidence that this problem could be resolved. We immediately viewed Chapman as experts and problem solvers. The leak was resolved quickly and the fee was reasonable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
VERY EXCITED FOR MY NEW CAR
byon 12/19/2014
Chris treated me like I was family member and made sure I was happy before I left out of the building. He assured I was taken care of and so was my new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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