Fitzgerald Volkswagen
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Customer Reviews of Fitzgerald Volkswagen
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AWESOME!!!!!!!!!!!
by Delle217Liz on 09/08/2015My husband and I purchase two vehicles within 2 weeks of each other at Fitz VW of Annapolis. It was the best car purchase experience we have ever had. We weren't looking forward to the hassle of finding and purchasing not one but two… vehicles. We decided to start with my husbands vehicle and the experience was so good we came right back a week later to purchase mine. There is nothing bad we can say. Everyone that we dealt with from the salesman to the finance department was wonderful and so helpful. We can't say THANK YOU enough!!!Great Overall Buying Process!
by mroma13 on 03/26/2015Very educated and polite staff that made the entire car buying process seamless and comfortable. I would highly recommend this dealership when looking for a new Volkswagen! John Green is a great rep.Excellent customer service!
by pinkdynosaur on 03/03/2015The salesman that assisted with our car purchase was very informative, attentive, and helpful. He was a persuasive salesman without being pushy. Filling out the paperwork with the financial manager was quick and painless!Refreshingly fair and pleasant experience--difficult to find in Annapolis!
by pneufvvich on 01/05/2015We recently made our third purchase from this dealership--first two were new VW's and this one was a used Toyota--and remain loyal customers. Their sales staff are honest, knowledgeable and fair in their pricing for new and used vehicles as… well as in their offers for trade-ins. In fact, they compare three different sources to accurately and fairly appraise trade-ins, instead of just KBB. This is especially rare in the Annapolis area! They respected our desire to minimize purchasing time, so we agreed on the sale on a Friday night in under an hour and returned the next day to sign the papers--all of which were already printed and ready to go, which also took us only a little over an hour. We've worked with Justin B in the past, and worked with Ed W this time--both of which are great salespersons to work with. We look forward to our next purchase experience with Fitzgerald VW.Thanks a bunch for returning to FitzMall to purchase with us again! We really appreciate our repeat customers. We understand there are many places you could choose to shop. Hope you are enjoying the used Toyota! Thanks again!
Best car buying experience
by jologun2 on 11/05/2014Thanks to Justin Beam at Fitzgerald VW, I got a great car at a great price without alot of haggling. Justin listened to what I wanted and applied no pressure even when I told him I was considering a "deal" at another dealership. He… cautioned me that their low price might not include shipping and dealer prep-he was right. He still had the best price with everything added in upfront.Great experience
by ShellySet on 10/18/2014I definitely would buy another car from them. It was a hassle free experience. I just wish the dealership wasn't 6 hours driving time from my house.Ed Weglein and AJ made my day!
by catiabehler on 10/20/2014This is the 2nd car that I've gotten from Fitzgerald. The price is competitive... they going the extra mile and they care about their customers. I love my new car!Great experience at Fitz VW
by jocabo33 on 08/13/2014I just purchased a new Passat at Fitz VW. I must say that the process with this dealership was extremely easy. From the dealings through e-mail, phone calls, and in person, this was probably the best experience we have had buying a car. Our… salesperson John G was very helpful and knowledgeable.Glad to hear it was an easy purchasing experience for you at FitzMall. We appreciate your business and hope you are loving the new Passat!
EXTREMELY PLEASED
by darylg on 07/03/2014I was extremely pleased with my recent experience at Fitzgerald Annapolis VW and can confidently recommend this dealership to others. My sales consultant, Brian S, is simply outstanding - both exceptionally personable and highly… knowledgable. He provided me and my family with an excellent standard of customer service. We felt more than comfortable visiting the showroom several times and/or calling with questions, and Brian always went out of his way to assist us. I sincerely appreciate his honesty, high level of customer care and knowledge of the vehicles. Fitzgerald Annapolis VW is a great dealership offering excellent vehicles and a great culture. Brian S is an outstanding representative of that culture. Thank you, Brian!It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it!
It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it!
Buying a VW firm Fitzgerald Auto Mall
by markss4 on 11/04/2009This dealer is a [violative content deleted]. I bought a car from there and they promised so much when buying a car and never came through. They did not have the car with the options I wanted so they recommended to order the options and… have them installed when they came in. I stupidly agreed thinking that in a week when the parts came in I would take my car back and have them installed in 1 day like they promised. Three weeks went by and the parts were still not their. I called 5 times to see what the problem was and then got and answer that we made a mistake and parts were never ordered. Two weeks later they finally came in and took my car back in. They told me it would take about 3 hours to install and would give me a loaner car for that time. I went to pick my car up at the end of the day to find out that they ordered the some of the wrong parts and the parts that were correct were never installed. Its been 2 months now and I still have not received the options I paid for, however I got a call yesterday and was told everything is in stock to bring my car back in. We will see whats happens, I still don't have a good feeling about this.Great New Car Experience
by jimbo121 on 04/19/2013updated 07/02/2025Purchased a 2013 Jetta Sportwagen TDI from Tom A. at Fitzgerald. Did all of the Negotiating via E-mail and he came in with the lowest price, and the most money for my trade. It was a great experience, from start to finish, and I would… definately reccommend Tom, and Fitzgerald VWgreat service
by rohanm1 on 11/23/2013updated 07/02/2025I have been on the fence about purchasing a new vehicle once my current lease had ended. After talking with sales rep at Fitzgerald volkswagen I was able to narrow in on the perfect car for me. The sales team was very helpful but kudos to… Bret for an outstanding job.Great experience
by c3fab on 01/20/2014updated 07/02/2025Breton made this experience simple.Not only did he come in with the best price, but I too got a great trade in for my car. He was fast to reply to emails, very persistent without being annoying and knowledgeable. The showroom was clean and… they took the extra efforts to get the exact car i wanted prior to my test drive.Thanks for posting, we appreciate that. We are happy you found the car you were looking for. Enjoy!
Buyer Beware
by hondaloyal1 on 03/15/2013updated 07/02/2025Spent 3 hours negotiating deal on used jetta. Reached deal and prepared to pay cash. Requested just 30 day warranty. Used car gm was rude and belligerant. He flattly refused unless we paid an additional $700. I would never buy a used VW… from a VW dealership; serviced by their certified technitians; inspected by their certified inspectors; that they were unable to extend even a 30 day warranty. If they have no confidence in their own product how can I? I would feel as confident purchasing from street corner. Never again will they ever see us. We gave our daughter our car and spent more than 30000 at Honda but we can sleep at night. Bye-bye Fitz.Awesome Customer Service
by peterk5 on 02/23/2014updated 07/02/2025Tom A. has been my Sales Person for the last 10 years. He is always done an excellent job and has the knowledge to get the job done! Tom makes the experience wonderful!!Wow, thanks for returning to Fitzgerald's after so many years! We really appreciate that. We hope that you enjoy your new vehicle!
Thanks for posting. We will pass this on to Tom and the staff. We really hope that you enjoy the new car!
Outstanding sales representative - Justin B.
by Passat2014_SEL on 03/15/2014updated 07/02/2025I am totally satisfied with my experience dealing with Fitzgerald Volkswagen because of the outstanding efforts of Justin B. to help me work through many options to get me to the car that I really love - a new Passat Diesel. He was… knowledgeable, helpful, and patient as he reviewed a number of vehicles with me over the course of many days of indecision on my part. He was always accessible and even came in on his day off to work with me. And he knew the cars inside and out, mechanically and electronically. I cannot say enough good things about Justin's performance as a sales representative.It's great to hear that you are so satisfied with your purchase! I will be sure to pass on your kind words to Justin. Enjoy the car!
Friendly, Easy
by tom423 on 03/20/2014updated 07/02/2025We had shopped at several dealers and a quick easy straight forward phone call to Annapolis VW netted a fair deal and after meeting with Brett we were able to quickly finish buying at great car at a fair price. Brett and all the staff were… a pleasure to work with!Thanks for posting your kind words. We hope that you enjoy the new VW!
2013 jetta
by mike844 on 12/29/2013updated 07/02/2025Due to knowledgenable salesman the whole buying experience was perfecdt.Craig does earn your business!
by virginia15 on 02/14/2014updated 07/02/2025Craig K. of is one of the very best people I have ever dealt with in buying a car. He is professional, knowledgeable, honest, courteous and pleasant at all times. That is unusual to find in anyone let alone a car salesman. He and his… management really did earn my business not easy to do Ive bought 10 cars from dealers over the years and have learned to go thru the back and forth among several dealers in order to arrive at a fair price. With Fitzgerald that process was minimized and with minimal effort I was offered the best price for the vehicle I was interested in buying. I would recommend them to anyone.Thanks for your kind words. We are lucky to have Craig on our team! We hope you enjoy your new vehicle!
Pleasant car buying experience
by PneufVvich on 11/04/2013updated 07/02/2025My husband and I purchased a new VW GTI, using our old Honda as a trade-in, for which Fitz VW gave top dollar KBB value; and we bought out a lease on our '10 VW. Justin B assisted us, walked us through the processes and options with great… professionalism and honesty, and ensured our complete satisfaction with the car buying and re-financing processes. The GTI was even offered at a fair selling price below MSRP and on par with KBB and Truecar estimates, so no haggling was necessary, making the experience more pleasant--a rarity in Annapolis, where most dealers set selling prices 15% above fair market prices just because of the locality. We also received the best financing rates in town, as we had done our own cross-checking homework soliciting rates from our personal banks, but none were able to match Fitz VW's offers. We would definitely choose to return to Fitz VW, as we enjoyed the process much better than our previous buying experiences with Antwerpen VW dealers.Fitzgerald VW Loyalty
by nbrookman on 11/14/2013updated 07/02/2025I have had the pleasure to work with Tom at Fitgerald VW in Annapolis four times now. The outstanding sales staff & customer service keeps me a loyal, happy customer. The staff takes the time to listen to all your needs and help you make… the best vehicle decisions throughout the process. Even after the sale is complete, they do a great job at providing exceptional support.
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About our dealership
Great to hear of your nice experience with us at FitzMall! Hope to see you in for service on your new vehicle.
by clstevenson2 on 03/04/2015