I recently took my Murano into Lia Nissan of Enfield only to be greeted by a [violative content deleted] who proceeded to tell me that, "we don't care what the internet says, we have our own mechanics look at these." This comment was made after I showed her pages of complaints about the Nissan Murano transmission problems from Edmunds.com. Then the service manager, Barry told me that people get pumped up on all the information and that is usually false.
Well, all the information that I had from the website, Edmunds.com was right on. I had to pay an additional $94.00 to Lia for something I already knew. It should be pointed out that I DROVE my car to the Nissan dealer on Thursday afternoon with several short hesitations upon start up on the way over. When I came to pick the Murano up, it would not move forwards or backwards. Why? What did they do that caused a total failure of the transmission? I should be totally refunded the money for the diagnostic for this alone. I want to know exactly what they did to disable this vehicle.
When asked about fixing it, I was told by Barry that they could get a "used" transmission for $200-2500.00 that did not include labor taking out or putting the used one in, and of course there would be NO warranty on this. What are you people peddling over there?? Is this how a "first Class" Nissan dealer runs there operation. I would be embarassed to have presented such a ridiculous proposition for fixing the car.
I have submitted a formal complaint with the NHTSA and will pursue a concerted effort with a class action suit against Nissan Motors, Lia Nissan. The attorney generals office will also be notified along with the BBB. You people ought to be ashamed of what you have done to honest hard working people who buy unaware of defects.