Lia Nissan of Enfield Service Reviews - 25240 Dealerships
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Lia Nissan of Enfield Service Reviews

  • 10 Palomba Dr
  • Enfield, CT 06082 (map)
  • (888) 960-2523
  • Chat with Dealer
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Nissan Murano defective CVT transmissions on 2003's

Written by jbhog330 on 12/31/07 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No

I recently took my Murano into Lia Nissan of Enfield only to be greeted by a [violative content deleted] who proceeded to tell me that, "we don't care what the internet says, we have our own mechanics look at these." This comment was made after I showed her pages of complaints about the Nissan Murano transmission problems from Edmunds.com. Then the service manager, Barry told me that people get pumped up on all the information and that is usually false. Well, all the information that I had from the website, Edmunds.com was right on. I had to pay an additional $94.00 to Lia for something I already knew. It should be pointed out that I DROVE my car to the Nissan dealer on Thursday afternoon with several short hesitations upon start up on the way over. When I came to pick the Murano up, it would not move forwards or backwards. Why? What did they do that caused a total failure of the transmission? I should be totally refunded the money for the diagnostic for this alone. I want to know exactly what they did to disable this vehicle. When asked about fixing it, I was told by Barry that they could get a "used" transmission for $200-2500.00 that did not include labor taking out or putting the used one in, and of course there would be NO warranty on this. What are you people peddling over there?? Is this how a "first Class" Nissan dealer runs there operation. I would be embarassed to have presented such a ridiculous proposition for fixing the car. I have submitted a formal complaint with the NHTSA and will pursue a concerted effort with a class action suit against Nissan Motors, Lia Nissan. The attorney generals office will also be notified along with the BBB. You people ought to be ashamed of what you have done to honest hard working people who buy unaware of defects.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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