Honda of Danbury
Customer Reviews of Honda of Danbury
Great service
byon 05/07/2021
I had a wonderful experience purchasing a new pilot from Heather and Manny. Not only did they help me into the car the same day but it was a smooth and easy negotiation process. I will certainly be using their service department and I’ll look forward to chatting more with manny.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No Meaning of Followup
byon 09/05/2019
Went to Danbury Honda to look at used a Honda Civic. I was ready to buy, but there was damage to the front. I asked if that could be fixed before I purchased. They could not give me an answer that day, but needed to 'talk to management' in the AM. I did not hear back all the next day. I called at 5pm and got hold of my sales person. He informed me that it was sold that AM. At no point was I given the option to buy as is (my sales person said that they couldn't let it go as is, wouldn't be right). Worse, when I asked why no one called me back at least tell me it was sold, I was told "I was too busy today". I gave up an hour of my time to look at the car. This is a terrible experience and looks like I am off to Mazda and Toyota. Exactly why I stopped buying Honda.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Sold rare car behind my back
byon 12/03/2018
Went down to see a rare CR-Z they had for sale. Reserved it for a test drive two days prior. Called the same day I was visiting to make sure it was still there and when I heard it was I headed down immediately. When I got there I found out they sold the rare car even though I told them I was coming. 200+ miles and 4+ hours driving both ways and came up with nothing. I'll never find a car like that again for that kind of price. I do not recommend going down here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Easy trade and new purchase
byon 11/28/2018
This is our second outstanding experience at Honda of Danbury. They were recommended by family friends, and now we'd like to refer anyone we know to visit and do business there. It is the best, most professional and courteous car dealership we have been to. Prices and selection are great, and you can relax and take your time to ask questions. Or (like we did, not necessarily recommended) you can pull up without an appointment and leave later that afternoon with a new car. Their staff is on top of things and dedicated to what they do.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Forth Honda from Danbury Honda
byon 11/02/2016
In the past never returned to the same dealer because usually didn't feel any loyalty. The manager Jay and salesperson,Mark Ramey, are decent and honest people. The dealership is clean and new and the service center is spotless. They have great lunge chairs and quality coffee and teas.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The best deals and experience
byon 05/14/2014
Our experience with Honda of Danbury, its management and sales staff has been absolutely fantastic. Both my wife and I were presented with choices and extremely competitive prices from their well stocked inventory, the paperwork was expedited in a couple of hours and we drove away with 2 new cars in what has to be the best interaction I have ever had when buying a car, let alone 2. They are professional, courteous, pleasant to deal with and we highly recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Professional, Fair, & Customer Oriented
byon 08/11/2013
Simply put, Honda of Danbury earned our business. We bought our new Honda Odessey from Honda of Danbury last week. Included in the deal was trading in our old car. We visited and got prices from 4 Honda dealers in the area. Honda of Danbury was the best price, and by FAR the most professional. Physically, the dealership itself is clean, bright, new, airy, and very inviting. The nicest of the Honda dealers we visited...in fact more comfortable and fresh than many of the luxury brand dealerships I've visited. As far as staff, EVERYBODY we met was exceptionally friendly and PROFESSIONAL. From the receptionist (both on the phone and in person), to the sales-man, the trade-in evaluator, and the general manager. They respected our time: being fast, efficient, and effective throughout the process. They made the entire process very easy, and most importantly they delivered on all agreements, without any hassle. We had agreed on a price over the phone, and there was absolutely no funny business when I showed up in person to finalize the deal. The new car is great, and I would HIGHLY recommend Honda of Danbury!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
highly recommended- best dealership, professional, clean and friendly!
byon 05/09/2013
From the first phone call this dealership treated me with respect. They sent me a viceo of the car I was looking for and they called to make sure my questions were answered. When I arrived for my appointment I was greeted by friendly staff and never felt pressured. They made sure the car was the right fit for me! The showroom was immaculate, and the little extras like coffee and water were very nice. I highly recommend Honda of Danbury to all my friends and family...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Finally an honest dealer
byon 05/09/2013
From the moment we walked into the dealer we were treated way different than the other dealer we went to. We asked for the best price and they gave us it right away. No games just up front pricing. My husband and I couldn't ask for more.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Best
byon 05/09/2013
My wife and I are new to the area and like a hole in the head we need to get a new car. I've purchased a few cars before... but never had an experience like the one we had at Honda of Danbury. The staff is second to none they answered all our questions gave us options we didn't think about. they genuinely cared about our needs. We didn't have to shop around they showed us to this site EDMUNDS,I went home and confirm the info given to us and they day we were driving our new car at a great price I might add. So of you are looking for a new or used car check them out you won't be disappointed. And their service department is amazing just go there and ask for the tour. you'll see.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience
byon 05/09/2013
Been shopping for a new car for 3 months. Finally found the dealership that made me feel comfortable from the start. The staff was friendly and not pushy. The pricing was great and the purchase was easy. I would reccomend Honda of Danbury to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nice salesperson, but high priced
byon 04/18/2013
We had a good experience with the salesperson there, but when it came time to pricing, Honda of Danbury would not even come close to the price I had from another dealer. It wasn't even a question of negotiating. Around invoice price was the lowest they would go, whereas another dealer was going several hundred under that. I purchased the car at the other dealer. A dealership has the right to price their cars as they chose, and you have the right to purchase elsewhere if saving 100's is important to you.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Excellent expierence
byon 03/27/2013
The absolute best purchase ever. I have purchased many Hondas and this was excellent. The salesperson was friendly and helped explain all the options. The manager came over to say hello and thanked me for my business?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
BEST dealership, GREAT prices
byon 03/24/2013
After shopping many dealerships and visiting them, Honda of Danbury was my final stop. This place was beautiful inside and by far the FRIENDLIEST staff. No pressure, not the typical salesperson pitch, they really made it an easy process. The prices were the best compared to other Honda dealers and I went home the same day in my new Pilot! Love my Honda, loved my experience at Honda of Danbury and I would definitely recommend them to anyone I know. Don't waste your time anywhere else! Thanks Honda of Danbury!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Threw us out.
byon 12/30/2012
Honda of Danbury added thousands of dollars at closing without our permission and then they were incensed when I objected loudly enough for the other potential customers to hear. Luckily for us, the general manager asked us to leave. We did leave and then we bought exactly what we wanted from Yonkers Honda without any drama.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Unbelievable...
byon 12/29/2012
In 2010 I had a positive experience purchasing my used Honda from this dealer, however, I recently returned to try to purchase another used car for my daughter and it was a complete disaster, and very aggravating. In my opinion, the business manager, Dave, is not a good manager at all and lets his ego get in the way of making a fair deal and having a happy customer. He chose to lose the car deal over a difference of $200. He wouldn't budge and neither would I. That is not what a smart business manager does. Then, to make matters worse, less than a week later my daughter went on the internet and found the exact same car with an internet price lower than what I offered to pay for the car. Unbelievable! He wouldn't come down $200 to make the sale, but then offered the car on the internet at a lower price. If I choose to purchase another Honda in the future, I will find another dealer. The stupidity of this manager actually was a benefit to me because I had a wonderful experience dealing with Danbury Hyundai and got a better car for my daughter. They were willing to work with me on the price to make the sale and make their customer happy. I will absolutely return to Danbury Hyundai for my next car purchase. Thanks, Honda!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Terrible Experience
byon 03/12/2012
Do NOT waste your time with Honda of Danbury. A completely terrible experience--go somewhere else (I went to Tarrytown Honda) and you will get a better deal and a better experience. This dealership is unethical--they quoted me a price online and then when I got there added $300 in "government fees" which is nothing more than them processing paperwork. Go to NY and this fee is capped by law at $75. Additionally, they gave me a complete lowball offer for my trade in (again, I got significantly higher at another dealer). Additionally, they were rude. Ultimately I saved myself about $1000 going elsewhere and even if it was more, I'd rather have someone else earn my profit. This dealership is terrible; I almost didn't buy a Honda because it was so bad.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Two positive experiences
byon 09/15/2009
I've leased/purchased two vehicles from Honda of Danbury - a leased 2006 Pilot EX-L and a purchased 2007 Odyssey Touring in the past few years. In both cases there was no hint of any sleezy, hard sell which seems to be the norm for this industry and a deal killer for me. I shopped for competitive quotes and Honda of Danbury was willing to be competitive in meeting and/or beating what I received from other dealers. They were reasonably direct and straight forward in their dealings with me. I highly recommend John Francisco as a sales contact. The service department has also been great (timely, friendly, no surprise costly repairs, etc.) and the new facility is fantastic with coffee/TV lounge and crayons to distract the kids.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda Odyssey EX-L with DVD and Navigation
byon 02/29/2008
Got it for 32,000 on road. Not a cent more and get the car. So far good feeling about the purchase I made. But I opt out the extended warranty which was 5 years/100,000 with $100 deductibles for $1495. Just said no and later found good deals over the internet and bought it for 8/120,000 with $0 deductions for 1195 with $30 discount on parts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes