BMW of Monterey
Customer Reviews of BMW of Monterey
THE top dealership and client advisor
byon 08/09/2023
Bought another new car today at BMW of Monterey, and once again, it was a very positive experience. Client Advisor John Polli is the best. He is extremely knowledgeable and honest, has superb communication skills, and genuinely cares and respects customers. I've been going to him for many years, and have no reason to go anywhere else. Bravo BMW of Monterey!
THE top dealership and client advisor
byon 08/09/2023
Bought another new car today at BMW of Monterey, and once again, it was a very positive experience. Client Advisor John Polli is the best. He is extremely knowledgeable and honest, has superb communication skills, and genuinely cares and respects customers. I've been going to him for many years, and have no reason to go anywhere else. Bravo BMW of Monterey!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Want Great Service when Buying a BMW? See John Polli!
byon 12/12/2022
This is the third BMW we have purchased at Monterey BMW. John has assisted in two of these purchases. He is straight forward, gets his answers correct and puts everything in writing. He was prepared when we arrived, so there was no standing around. He makes it much easier to make decisions and takes the hassle out of buying a car (or in this case X5)... I felt we were treated fairly and love the SUV we purchased.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Customer Service
byon 01/31/2020
I love coming to this dealership! Parris, my salesperson, also handles all the service appointments and goes above and beyond to make the experience a great one. I have never even talked to the person who sold me a car in the past. The level of service at this dealership is concierge level.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellence in service
byon 01/28/2020
I was very much satisfied with their service. They were prompt, friendly and dependable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 01/26/2020
I have oil change plan from purchasing my car at BMW. They treat me well even though I do not have a BMW
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
very happy
byon 01/09/2020
Joe made it very easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very happy
byon 12/31/2019
I wasn't expecting to have several people have to stay well after closing to help me, nor the fact that the poor salesman had to crawl around on the ground to temporarily affix my temporary license to the front being that the vehicle was sold to me before they had an opportunity to put a bracket on it
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Servicing the vehicle
byon 12/25/2019
Excellent customer service - friendly and efficient. feels like home. Thank you, guys!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 12/20/2019
Chris Almeida(service Advisor) was very knowledgeable and kept me informed about repairs to my vehicle. Thank you!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quality Service
byon 12/19/2019
The issue was resolved to my total satisfaction. A leak has occurred due to a twisted drain, causing the carpet to become saturated. Upon inspection, in addition to the drain being replaced, the carpet needed replacement. The repairs appear to have restored my vehicle to a like new condition.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 12/11/2019
Had awesome service quick and no issues
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Flawless
byon 11/28/2019
From start to finish my experience at BMW of Monterey was exceptional. I had the good fortune to work with Nathan Reed. He was friendly, knowledgeable and extremely professional. Nathan has since followed up with me, checking in to answer any questions I might have. Never has the process of purchasing a car been such a pleasure. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GREAT SERVICE!!!
byon 11/27/2019
Great service from Joe Campo and service memebers! My X5 was ready in no time. Thank you Joe and Javi for the wonderful service! You guys deserve MORE than a 5 STAR!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
customer
byon 11/08/2019
Very satisfied with the service. Only complaint is I was left wondering if they had the part I scheduled for my recall /repair. Was told they would let me know, but I am from out of town and leaving the car was not an option. After lunch I began calling to find out the result and after I became a' fussy squeaky wheel' I was reassured it would be completed that day and I returned to retrieve a car that was cleaned inside and out, impressed! Recommend having them drop you off at Sea Harvest Restaurant while you wait. Turned out a good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
X5 Service
byon 10/25/2019
As always Joe Campo did an excellent job, and the carwash was great too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quality work; excellent communication
byon 10/03/2019
Everything completed at the time promised; car nicely cleaned; Mike did a great job as always.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Team
byon 09/07/2019
The team at BMW Monterey is one of the main reasons I buy BMW’s. Once you buy a car, you can go anywhere for service, but BMW Monterey takes care of my car and my family every time. Thank you for that peace of mind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil service and pre-purchase vehicle inspection
byon 08/15/2019
Great customer service & quick response.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Review
byon 08/08/2019
I just wanted to express my gratitude for the excellent service provided by BMW of Monterey, Specifically Anna, every time I have been there she has been so helpful, efficient, professional and personable, she makes me feel like part of the family. Also Jaime provided me with useful information when an outside service provider was trying to take advantage of my lack of automobile mechanical knowledge, they were trying to unethically charge me for expensive parts that were not needed. Jaime helped me to defend my case in this matter. Thank you so much Anna & Jaime and I look forward to continuing to come back to BMW of Monterey.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy in Monterey
byon 08/08/2019
Walked in late on a Sunday not expecting to buy, but had an awesome sales team that took their time and changed our minds. They were getting close to closing, but the whole team stayed late and took great care of us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No pressure car buying experience
byon 08/02/2019
I wasn’t looking forward to buying a new car, but with the internet’s ability to check inventory and receive pricing information from multiple dealers made it easy. Visiting BMW of Monterey was equally low key. The representative showed us the cars we were interested in, and answered our questions in depth. May made a decision to have the dealer let cate the car we liked most and arrangements made to acquire it. The experience in taking delivery was also low key, though it still took a considerable time before we actually drove off.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments