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BMW of Roseville


500 Automall Dr, Roseville, CA 95661 (map)
Sales Rating
Recommend:
Yes (40) No (5)
Service Rating
Recommend:
Yes (99) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
Stay away from this unprofessional delaer
Written by fsuncity on 06/01/2015
UPDATE: Thanks to the sales manager called David that initially helped, I received tags and registration finally and can drive the car. But, guess what! their DMV clerk handling the DMV stuff managed to misspell my name in her computer even though all the sales papers were correct, so I now pay for a car that is not even on my name. I cannot get them fix it either as it is impossible to get a hold on anybody at the dealer, they simply ignore and don't return calls... this is like a bad joke that will never end... ORIGINAL REVIEW: BMW should simply cancel their dealership agreement. I bought a CPO 535 GT from them in February. The buying experience was far from enjoyable but they had the car I wanted so I drove there from Bay area and tolerated their rude sales manager trying to give me lessons on living in America (I am a corp executive that lived in the U.S. for ages....). That was clearly a mistake, as I should have left without buying the car as soon as I realized the disrespect to customers and non-profesionalizm that I endured. Now I am dealing with the consequences: After 3 months, I still haven't received my registration and driving with expired tags (already got a warning from an officer for expired tags) because they never correctly filed the paperwork with DMV. Only after 3 months and numerous phone calls to them, they realized they should have smogged the car before selling... After 2 weeks since the smog that I had to go to the dealer for, still no registration and I suspect they still haven't even started the paperwork for the title transfer. The next thing I expect is my bank calling me to say that they are canceling the loan because they haven't received the title. I bought the car in a rush thinking that it is a CPO with only 30K miles, so it should be fine (I bought many CPO bmw before without any problems). The car was missing few plastic covers here and there and was making a loud rattling noise on driver door lock when I was driving home. I said OK, it is inconvenient, but I will fix them with the CPO warranty, although I ended up paying for the missing covers out of pocket as they were not covered by CPO warranty. However, the biggest surprise during the visit for the warranty fix was to find out that the car was due for a major maintenance (~$1.5K) service that BMW Roseville didn't perform before selling it as CPO. All this combined only tells me that they actually did not check or do anything on the car before certifying it and there are probably other problems waiting for me in the future. Stay away if you can, there are other more professional and trustworthy bmw dealers around.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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autonation on 06/02/2015
Dealer Response
Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. If you are willing, our General Manager would like to speak with you at (916) 790-1990 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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