BMW of Roseville

by Ananth I on 12/04/2023

I had the best experience with BMW Roseville this past month. It was a long drive from the bay area for me but DJ was so awesome that he had everything ready for me before I reached the dealership. I was out of the dealership within 2 hours. He was very knowledgable about the car and answered all my questions in detail. Everybody I talked to at the dealership was very professional and knowledgable. I would definitely go there for my next BMW as well.

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by AnonymousUSR on 11/10/2023

Went to BMW of Roseville to custom order a X3 m40i after another local dealer told me to come back another day. BMW of Roseville was informative, upfront, and allowed me to test drive a model on the lot. They were able to quickly place an order for the vehicle, which took 6 weeks in total from order to build to delivery (BMW SUVs are assembled in South Carolina). I was in constant contact with the sales associate who was responsive to all my requests. Overall the process went smooth and the service was great.

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by Hlperry on 11/06/2023

I received great service an attention from the sales team.

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by 28grant on 10/18/2023

Excellent, no hassle.

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by Harry s s on 10/08/2023

Your Manager Rob’s attitude was really bad and the salesman Shan Patel was very nice and helpful

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by Julesie on 10/05/2023

I found a car I liked online. There aren't many around of this particular, older model. I called and spoke with AMIR and he was the most unhelpful, snarky, irritated person. He sucks. He pushed the entire thing onto a newer person named Joanna Barcera. Joanna is amazing. I told her when I first spoke with her if this deal is too much of a hassle, just tell me. Don't refuse to talk to me or be obviously irritated. She said she was told most of these deals don't work out, but she is willing to figure it out and handle it with me. She returned calls. She was always polite. I told her I think Amir doesn't like women and the silence was really loud. I worked with a person from an Autonation in my area and they were very familiar with the Roseville location. They asked who I worked with, I told them Joanna. They mentioned she must be new. I said the first person I talked to was awful. They asked me, 'was it Amir?' Yes, why yes, it was. That Amir is apparently so awful that you don't even have to say his name - you say jerk and they already know who. The sales manager David Daood was great. The few interactions we had with him were fine, polite, pleasant. The finance gentleman we worked with was awesome as well. The entire dealership both here in San Diego and there in Roseville, with the exception of Amir, were really easy to work with. Especially, on a 'not easy', 'out of the box', transaction. I'm very unhappy that Joanna had to split HER commission with Amir. He deserves nothing. He dismissively spoke to me for part one day. I am very unhappy that he surely browbeat the new girl into having to share her hard earned money with him.

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by sourabh on 10/02/2023

Gina from sales helped us for buying our first time car buying in United States and it’s a certified BMW 330i. Awesome, Mindblowing deal..!!! and purchased the car within a day with BMW finance services. They don’t have any extra charges, app purchase unlike other bmw showrooms etc ..!! Value for money..!!

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by Mrs_CeeBee on 09/24/2023

Amir our sales person was very helpful. He answered all our questions and made our experience very pleasant and stress free! Great customer service including the financial dept...Ben, the financial advisor was easy to talk to. Their sales manager...that's another story :(

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by jbarrett651 on 09/05/2023

Wife and I decided to retire our 12 year old Toyota Highlander. And upgrade our ride. We decided on the BMW X5 PHEV. Picked out our options on line, and went to see Roseville BMW about ordering the car. Met Filip Klcesko, the internet sales representative. Ordered the car from the factory, and 2 months later we got it! Filip and the staff at Roseville BMW made the process easy, and we're really happy with the car. Great job!

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by CarrieM on 08/11/2023

Everyone was friendly and very helpful in answering my questions.

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by Hunter8864 on 07/02/2023

We purchased a used X2 from BMW of Roseville. From meeting with the dealer to signing the papers all was an easy a pleasurable experience. Our salesman Tory had the car ready to test drive when we arrived. We talked about the car what we were looking for and the price we wanted to stay at for our budget. All of these fit and off to the finance and title manager. 1.5 hrs later we were done and driving the car home. Thank you all for making it a great purchase.

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by cwlbmwm2 on 06/26/2023

My sales person Joshua Moore was a pleasure to deal with. He is a car guy who knows his product. He was thoroughly engaged in avery step of the process

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by Priya k on 06/25/2023

We had the worst experience with purchasing our I4 at Roseville BMW. We had to contact BMW cooperate to file a complain. They apparently have lot of miss-communication within the managers and they accept it very proudly. I didn’t even get my bmw set up right away, I had to contact them about it few times before they could send the link. I had to seek help from Elk Grove BMW several times after purchasing the car so I can get the correct answer and reach out to Roseville to ask them what I needed. I have bought so many cars and this was our worst experience.

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by Larry on 06/21/2023

I am very happy with the purchase of my 2024 X5 50e. The sale person was experienced and friendly. The order was taken in no time. The delivery of the vehicle was speedy and accurate. The purchase date was also very smooth.

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