Customer Reviews of BMW of Roseville
i3 evaluation.
byon 05/02/2024
I have nothing but good things to say about the service provided by Nghia and the mechanics that looked at my soon to be i3. I asked for an evaluation of a car I am now buying. They pointed out a few issues that I will be fixed once I can complete the purchase. And then there is Nghia. I feel I found a friend. We got to talking about things that had nothing to do with the car. This put a personal touch on the experience. He had me completely thrown off telling me he was 6' 2' with long black hair. I tip my hat to him. He totally got me. I have been in customer service for over 40 years in the computer industry. I know quality service when I experience it. Nighia has "it". If there if I could give 6 stars I would.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brake flush
byon 03/30/2024
Brake lines required flushing. Chris put my concerns to rest. Professional and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Top notch service experience
byon 03/09/2024
Great experience from start to finish. Everyone I dealt with was professional and courteous. Laura my service advisor, is great and wonderful to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire pressure
byon 03/06/2024
Brought my car to check why my rear tires are losing too much air, kept getting alert on my dashboard despite adding more air, this problem became more prominent after new tires were installed at this dealership. So I was told there is nothing wrong with my tires and I simply needed to reset them. Sounds that simple !!! Literally few days later got the same alert again which is annoying, now with my busy schedule I have to find time to bring my car back so finally someone could figure out what is wrong, tired of it......
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nghia is THE MAN!!!!!
byon 02/29/2024
Every time I take my BMW i4 M50 to Roseville BMW, Nghia provides EXCELLENT service. He's always ready to go, processes my service needs STAT, and my car is always ready before the time he estimates. I can forgive the fact that he's a Warriors and Niners fan...nobody is perfect. Thank you Nghia!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of Roseville Has Amazing Service!!
byon 01/18/2024
From the Service Advisors to the Techs, BMW of Roseville has the best service department I’ve experienced after owning over 2 dozen cars in my lifetime! Nghia Nguyen is my Advisor and he always takes care of my car’s needs, plus his recommendations gets the job done right the first time! My limited interaction with the other Advisors in the service dept has also been favorable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MR
byon 01/05/2024
too expensive
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Long Delay
byon 12/12/2023
When I went in after I had already made the appointment after confirmation that a free service was due, the Tech said he was not sure if a free service could be done. He could not explain why since the previous service was over a year ago at 5,000 miles and mileage was not 16,000. When I booked I had advised that we would be coming from Stockton so the lady said she was placing the vehicle for "express service" which would be done in an hour. The person at the service desk said it would not be ready until 2.30 and he would call. He did not call. When we went there at 2.30 it was still not ready. He asked us to wait in the lounge. At 3.30 I went back and asked what was happening and he said "they just finished."
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Excellent Service
byon 12/10/2023
Scheduled my appointment a few days in advance and they had plenty of available appointments. I arrived and was immediately attended to with superb customer service. The waiting area was very pleasant with complimentary coffee. It took less than an hour for my services and I was on the road again. They did various other checks on my vehicle and did not try to upsell me services I did not need. I’ll definitely return.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car service on X3.
byon 12/05/2023
Rocky in Service @ Roseville BMW was great! He is an asset to your Co…..! Kindness matters & Rocky works very hard to be sure the customer is treated well! ThankYou Rocky for all you do!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire pressure check
byon 11/30/2023
Done fast and perfectly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy quick and great vibes
byon 11/22/2023
Laura was my service advisor and promptly answered all my questions, was super communicative, and nice. Love being able to text her and know she’s got it covered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rocky is the Best!
byon 11/17/2023
Rocky was very personable! He recommended, but never pressured. He was a great balance of professionalism and fun.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on 2015 m235i
byon 11/09/2023
The underwriter was pleasant and knowledgeable. The service was on time and the cost was stated up front. Overall good service and experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
As usual, GREAT SERVICE
byon 11/09/2023
Nyphon and the crew at BMW exceeded expectations with professionalism, friendliness and on time service. These guys ROCK !!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
X5 Service
byon 11/08/2023
My service writer Nghia is the best. He is knowledgeable and a pleasure to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/01/2023
Fast and great service. Professional and experienced!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First service experience
byon 10/30/2023
As smooth as a silk.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
“Are you Missing Something”
byon 10/29/2023
This is second time I’ve been in for service. Where there is a alert ‼️ coming up on my dashboard. I had my 4 tires changed on my BMW 430i. The alert says something about the tires being foreign to the car. Why I have no idea. I would assume all this would be checked. Now I have to take time out of my busy schedule. To deal with this problem. This is not over all great service. 🤔
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wm.Moe
byon 10/23/2023
4 New tires installed, oil change and service. Great experience. Laura our service advisor was outstanding and we thank her.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always a good experience
byon 10/21/2023
Always friendly and helpful. Nice people who don’t oversell.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments