Sands Chevrolet at Surprise
Customer Reviews of Sands Chevrolet at Surprise
New purchase
byon 07/13/2022
Gauge and Chuck made my purchase of a new Silverado very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendly Service Sands Chevrolet Surprise
byon 08/30/2023
I can't believe how consistent Henri has been with my service. He is always kind, friendly, always makes sure I am aware of future maintenance recommendations. The store is always clean, staff as always are friendly and I am always relaxed when I come into this dealership whenever I have to wait for my service. Thank you so much guys, please keep up the good work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sand’s Chevrolet Of Surprise is The Best Around.
byon 01/28/2023
Jake and the Service Team at Sand’s Chevrolet are simply Stellar. Great communication and experience as well as the best customer service around. We have been purchasing and having our vehicles from Sand’s Chevrolet Surprise for as long as I can remember. Thomas and The sales Team are also amazing! I recommend any and all looking to purchase a new or used vehicle or to have a vehicle serviced to check Sand’s Chevrolet of Surprise out. You will be amazed at how well you will be taken care of. Thank you Jake and Thomas for such a wonderful experience from purchasing our vehicles to having them serviced. You all have The absolute best Team around… Sincerely, Raleigh Cates And Family
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sands Chevrolet Service Department
byon 01/14/2023
Nicholas Thompson is the epitome of professionalism. His exceptional work ethic, knowledge and expertise is unrivaled. He has been a key factor as to why I continue to do business with Sands Chevrolet. I'm not treated just like another customer, I'm treated like family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great experience!
byon 12/20/2022
Very organized, great experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New purchase
byon 07/13/2022
Gauge and Chuck made my purchase of a new Silverado very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 07/03/2022
As always, the service is great and Nicklaus is super.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor Service
byon 05/16/2022
8 AM appointment with pickup by lyft, called at 8:20 was told they were looking for a driver. asked about a $15.00 service discount I received by email, Didn't get it
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Routine service
byon 05/09/2022
Excellent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
tire repair
byon 05/04/2022
fixed a flat tire
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!! Great Truck!!! HIGHLY RECOMMEND CHUCK!!!
byon 03/08/2022
CHUCK made it happen! He was upfront and honest with us. Worked with our situation and let us have the time we needed to make such a big decision. We do not regret it. We will be telling all of our friends and family! Thank you again for being honest, patient, and working with us as we made our purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible
byon 03/17/2021
Salesman nice but who cares on what your going to buy. Financial with Josh takes about a week. Just a complete loss for words and really regret on buying from them. I feel like ok thanks for your business but who cares about you now leave. Next.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
My new truck
byon 10/23/2020
Rocco or Richard was very helpful in finding the right vehicle for my needs. He listened to my needs and wants. The finance manager walked through all the paperwork and answered all my questions. He worked with me on what I wanted and my payments rather than giving me one or two options
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very prompt
byon 03/01/2019
Quick service and quick return. Got the truck in and out quickly and very polite service staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love My car!
byon 09/26/2017
I purchased my Car from David Gonzales! I would recommend anyone to come to this dealership! I was treated just like family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best price amazing experience!!
byon 07/31/2017
I worked for Sands some 15 years ago and it was great going in seeing that some of the same people I use to work with were now managers and helping people and actually giving great deals on cars! Caleb made our experience fun and quick. Found the right car the first time with the perfect numbers! Ask for Caleb!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Disappointing
byon 06/06/2017
A fairly disappointing experience from beginning to end. On May 11th I found the vehicle I was looking for had my credit checked for the deal and was ready to close. The next day I was told no need to come by as the vehicle was already sold. What? Well I should have cut my losses right there but I had developed a relationship with my salesman and he assured me he could find another vehicle at the same price and we could make the same deal. So I bite and sure enough three weeks later I get a call that the same deal is available again. So I delay making my payment on my current car because I was sure that we were about to close the deal on a new Tahoe. So at the last minute the salesman calls and tells me that the deal isn't the same anymore. They had decided to run my credit again, changed the deal and now wanted me to come up with an additional $1000 down. A classic bait and switch if I ever saw one. And of course my credit is taking a hit now because they have run it through every bank and credit union in creation, not once but twice in the last 30 days. Not to mention that my payment on my current car is now late because of this. So suffice it to say that I am very disappointed with my experience at this dealership. I was completely approved for the car that I wanted, twice, yet I end up empty handed with my credit score diminished. It makes me wonder how serious they are about selling cars and taking care of customers. Let the buyer beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Amazing customer service
byon 04/08/2017
I originally went in to get an owners manual for my 2016 Impala. I ended up talking with Shaun Disney, the Internet Director, he made me such an unbelievable deal on a new one I purchased it. I would totally recommend Sands Chevrolet in Surprise!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Nightmares are more pleasant than this experience
byon 10/21/2016
This is the short version. Re:Sands Chevrolet in Surprise. I was only able to drive my brand new CamaroSS for a couple days before the promises of getting the paint cleaned up (bird droppings from sitting on dealer lot) became a nightmare. For the last 12 days the car has been in the body shop - I was told (after the fact) that they pulled the car apart to sand, prime and repaint it. I guess you can image I was shocked and quite upset about it. Since that time, although I was guaranteed that they would keep in constant contact with me and I would have the car back by the middle of this current week, I have actually not heard from anyone other than a Sales mgr today that I called - they did not call me - and he had no idea what was going on with the car. He said he would find out and call me right back. It's been about 2 hours since then and still no word on my "no longer new" car. Communication has been nonexistent and I was never given the option of what they were going to do to my car until after they had started it. I can say I am not pleased at this point. A sales guy stated previously that I would be very happy with the results, but I can't say that I am since I still have no vehicle. I was going to wait to publish a review until I received the car, but they keep sending this to me asking for my input, so, here it is.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Horrible
byon 10/11/2016
Before I left with my brand new traverse I had told them I would not leave until 100% approved. They assured me I was approved and even gave me the bank information for the bank I was "approved" through. 2.5 months had passed and I called the bank wondering where my payment book was and they said they had no record of a loan under my name and SS; so I called the dealership. The dealership said oh we couldn't get you approved without $5000 more down, but we have a year older, still brand new, one just like it. NOTHING was the same, but they were able to add the DVD players for "free" so my husband and I talked and because it had been so long and our trade in was already gone, we reluctantly took the car. Needless to say it was the worst decision ever!!!! This POS has been in the shop 12 times over the 2 years we have it, not including regular maintanence. This included 3 different recalls, AC going out, major oil leak, 3 batteries (yes 3 batteries within 1 year and I was told that is normal), the buttons on the consule not working twice, the radio quit working, the back windshield had a crack in the day we brought it home, and something with the fuel system going out causing me to stop in the middle of the freeway. Of course the dealership won't do anything about it because now it is only worth $18,000 and we owe more than that on this POS. I will NEVER again buy from this dealership!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
was great
byon 05/10/2016
only thing wrong was air in tires 39 when it should have been 35
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great place and great service
byon 04/30/2016
Had trouble with a rattling noise. They went over and above to find it and resolved the situation. I highly recommend this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments