Sands Chevrolet at Surprise
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Nightmares are more pleasant than this experience
Written by 10/21/2016
onThis is the short version. Re:Sands Chevrolet in Surprise. I was only able to drive my brand new CamaroSS for a couple days before the promises of getting the paint cleaned up (bird droppings from sitting on dealer lot) became a nightmare. For the last 12 days the car has been in the body shop - I was told (after the fact) that they pulled the car apart to sand, prime and repaint it. I guess you can image I was shocked and quite upset about it. Since that time, although I was guaranteed that they would keep in constant contact with me and I would have the car back by the middle of this current week, I have actually not heard from anyone other than a Sales mgr today that I called - they did not call me - and he had no idea what was going on with the car. He said he would find out and call me right back. It's been about 2 hours since then and still no word on my "no longer new" car. Communication has been nonexistent and I was never given the option of what they were going to do to my car until after they had started it. I can say I am not pleased at this point. A sales guy stated previously that I would be very happy with the results, but I can't say that I am since I still have no vehicle. I was going to wait to publish a review until I received the car, but they keep sending this to me asking for my input, so, here it is.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No