Sands Chevrolet at Surprise
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Dealership Sales Review
sales Rating
Horrible
Written by 10/11/2016
onBefore I left with my brand new traverse I had told them I would not leave until 100% approved. They assured me I was approved and even gave me the bank information for the bank I was "approved" through. 2.5 months had passed and I called the bank wondering where my payment book was and they said they had no record of a loan under my name and SS; so I called the dealership. The dealership said oh we couldn't get you approved without $5000 more down, but we have a year older, still brand new, one just like it. NOTHING was the same, but they were able to add the DVD players for "free" so my husband and I talked and because it had been so long and our trade in was already gone, we reluctantly took the car. Needless to say it was the worst decision ever!!!! This POS has been in the shop 12 times over the 2 years we have it, not including regular maintanence. This included 3 different recalls, AC going out, major oil leak, 3 batteries (yes 3 batteries within 1 year and I was told that is normal), the buttons on the consule not working twice, the radio quit working, the back windshield had a crack in the day we brought it home, and something with the fuel system going out causing me to stop in the middle of the freeway. Of course the dealership won't do anything about it because now it is only worth $18,000 and we owe more than that on this POS. I will NEVER again buy from this dealership!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No