2013 Cadillac ATS: Last Service Appointment
January 14, 2014
With the "Change Engine Oil Soon" notification impossible to ignore, we celebrated the one-year anniversary of our 2013 Cadillac ATS with service at a nearby dealership, Martin Cadillac.
The service was covered by Cadillac and included an oil change, cabin air filter replacement and tire rotation. We also asked our advisor to check on the wheel alignment, a strange air conditioning noise, a rough idle and a non-functioning rear door handle approach light. He didn't push too hard after we declined his offer for a wiper blade replacement and throttle body cleaning. A nebulous "not today" was his estimated completion time for the repairs.
He wasn't kidding. After no word for two days, we followed up and found that the door handle needed to be replaced but it arrived unpainted. Painting the handle to match our black ATS added to the delay. He promised we'd have the car by noon the next day. We received a call this time around, informing us our long-termer was good to go.
All issues were resolved to our satisfaction. Except for the $159 alignment, the rest of the repairs were covered under warranty.
And with that, our little Caddy is as good as new and ready for its next owner.
Total Cost: $159
Total Days out of Service: 4
Cameron Rogers, Vehicle Testing Assistant