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S & L Motors


2298 N Hwy 32, Pulaski, WI 54162 (map)
Today 8:30 AM - 5:00 PM
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Service Rating
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Yes (18) No (0)
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Dealership Service Review

4 out of 5 starsservice Rating
Oil change / tire rotation
Written by Debbie T on 12/01/2023
When I arrived I was greeted and checked in with someone other than my normal service advisor - nice & friendly. When my vehicle was ready my service advisor called me to the counter. Once again they charged me for the tire rotation, which should have been free since I bought the tires from them. ( second time this has happened). She did the remove the charge but was not happy I noticed. I was told my tires needed changing - like very soon. But when I wanted to arrange to do that I was told the tire sale ended that day ( it really ended 2 days later). My advisor told me she would email me tire quotes that same day. I made a stop on the way home and when I started my car the “ oil change required” light came on. Second time now that they did not reset the mileage for that after my oil change. I did not receive any email from them on tire quotes. I made a stop on my way home and when I started my car the “ oil change required” light cane on. This is the second time they forgot to reset that light after doing my oil change. The next day I called the number on my paperwork I was to call if I was unhappy for any reason. This girl talked very fast and made excuses for everything. She did make sure my advisor called me with tire quotes and I now have an appointment to get new tires put on.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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