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Russ Darrow Mazda of Milwaukee


11330 W Metro Auto Mall, Milwaukee, WI 53224 (map)
Today 9:00 AM - 5:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Questionable ethics
Written by Mazda_3_Owner on 06/30/2016
I purchased a 2016 Mazda 3 iSport, which should have never been allowed to leave the lot that night. The battery cables were badly corroded - it's a 2016 model, that should never happen. I also noted that the vehicle had 101 miles on it (knew it had to have come from another dealer) and was frozen inside and outside - how does a brand new vehicle freeze completely on the inside? The sales person was taken away by the technician for a private conversation - turns out it was because the technician caught the corroded cables (that was very astute of the technician). However, the sales person told me, upon asking what's wrong with the vehicle, that "oh, the user manual was missing". The entire state of Illinois does not have the same Lemon Laws as Wisconsin. Prior to finalizing the purchase of my vehicle, I was speaking with the sales person and stated the Lemon Law differences. His question for me was "even Chicago?". So, I knew that the 101 miles was, indeed, due to driving the vehicle from the only other Mazda dealer just north of Chicago. This was not my first vehicle, so I am somewhat "seasoned" when it comes to dealerships & sales people. However, I was treated as if I were born yesterday, and that they could just pull a fast one on me (and I wouldn't know the difference). If I didn't have a service package through them, I would not return. I gave them 2 stars because the service department was on top of things - they replaced the battery and cables at no charge. Also, service personnel and parts department personnel have all been courteous and respectful.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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