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Griffin Chevrolet

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Griffin Chevrolet
11100 W Metro Auto Mall, Milwaukee, WI 53224 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
5 out of 5 stars (4)
Recommend:
Yes (1) No (0)
Service Rating
5 out of 5 stars (7)
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Deceived and overcharged!!!
Written by Robyn_H on 01/06/2019
I leased my 2017 Tahoe from here a little over a year ago and I got a message last week from Kathy stating it was due for service. I got this text once or twice before as you get 3 free oil changes when you lease with Chevy... I’ve purchase several cars from the Chevy line. Anyway, she made it seem like this was one of the free ones... at no time did she discuss price or anything. My husband went to the shop, they took the car changed the oil then said... you don’t have any free ones left! What the heck! $75 for a dang oil change!! That is horrible, no need for them to cost that much, also why would you not say something!? Quote the price so we have a chance to say no! Which we would have absolutely said no... you led me on just to take my money. I called and text the number they used to set the appointment up and still two days later no call back. I will not be buying this Tahoe when the lease is up, I will be going to a different dealer!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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lmiller9 on 01/11/2019
Dealer Response
Hi Robyn: We apologize for the misunderstanding. Griffin is alerted by OnStar when a vehicle is due for service and we then text our customers to help schedule an appointment. The text to you did not mention the word free as you had already used up your complimentary oil changes. Oil changes on trucks and large SUVS are more expensive as they often require synthetic oil and more quarts than a car. Griffin feels our price for this oil change is very competitive for the market. Again, we are sorry for the miscommunication as we really do value your business. We understand our Service Manager has reached out to you with a compromise that was pleasing to you, and we are happy to hear that. Your husband was in on Saturday for this service. We are closed at 3 p.m. on Saturdays and on Sundays. So, she reached out to you as soon as possible on Monday morning. We apologize that our work hours delayed the response. Thank you.
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