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Griffin Chevrolet

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Griffin Chevrolet
11100 W Metro Auto Mall, Milwaukee, WI 53224 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
5 out of 5 stars (4)
Recommend:
Yes (1) No (0)
Service Rating
5 out of 5 stars (7)
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible Customer Service
Written by David_K on 12/27/2017
Schedualed full service oil change and tire rotation for 7:00 am. Was sent to express lube at 7:30- oil change was completed 2 hours later . Told service manager to forget tire rotation as I didn’t have 2 additional hours to wait for tire rotation. Service manager offer no apologies for poor service or being sent to express lube.
  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
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lmiller9 on 12/27/2017
Dealer Response
Hi Mr. Kaisler: We sincerely apologize for the inconvenience you experienced. This certainly is not the service we strive to provide our guests. All of our oil changes are put thru our Express Lube, but you should have received priority as you had an appointment. We are so sorry for the delay and are having our manager reach out to you now. Thank you for the feedback and for the opportunity to make things right.
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