Prestige Kia

We found a 2011 Kia Sorento that is a great car and that we continue to enjoy, but had very poor sales and service experiences after our purchase. When we went to pick our vehicle up, there was only one key. There was not a key fob or even a spare key. No one was willing to work with us on this in the least. I was told that a fob would cost between $200 and $300 and that would be completely up to me and at my own expense. The car had also not been cleaned. The lightly colored seats were still dirty, there were papers and things between and under the seats, and when we put down the drink holder in the back seat, it was dirty and sticky. When we purchased the vehicle we bought a 3 year service agreement after being told that they would then take care of most problems with the car. The first and only problem that we have experienced in the few months we have had it is the cruise control kicking off repeatedly on long drives. Along with this problem, the gas mileage has decreased. We took it in to get checked out and were told that they would do a diagnostic, but if they couldn't find the problem or get the car to kick out of cruise, we would be responsible for paying for the diagnostic and labor involved. Very disappointed. Have not felt "taken care of" at all.