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Carter Subaru


17225 Aurora Ave N, Shoreline, WA 98133 (map)
Today 10:00 AM - 8:00 PM
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Dealership Sales Review

1.2 out of 5 starssales Rating
Avoid Carter Subaru at all costs
Written by avoidcarter on 07/02/2008
I recently purchased a Subaru Tribeca. Safe to say that I am very happy with the vehicle and that I did not purchase the vehicle from Carter Subaru. Why not? Rude and utterly incompetent sales staff. My experience at Carter started with a call to inquire into their used Tribeca (2008 model) inventory. My question was relatively simple - what do you have and what is the price. I was told that they had 4 units in stock. I repeated my question and was given the same answer. So I asked for specifics - price - model and mileage (they only had 4 - 2008 models in stock). I was told that I was just given the details, that I should not waste their time and need to come in if I want to talk price, which I did to my regret. The sales associate was rude, did not listen to what I asked and told me that if I did not negotiate with him, I shall not receive the best price. I told him that I do not want to haggle and would like to know the bottom line price. He then started to explain to me that it is part of his job to haggle with customers and this is the value that he brings to the transaction!? At that point he ran off to grab his manager. All made sense to me then (the manager sets the tone -worst than the sales associate). He told me in contradiction to his "sophisticated" sales associate that the price is the price and is not negotiable - "What happened to the so called value - he brought to the table 2 minutes ago?" The manager then tried to intimidate me by telling me how complicated the import process is (to Canada) and that only they can do it well and that many other companies have failed at this. I responded by saying that it is a relatively simple process. He response was that it is only simple if you have done it before and he then proceeded to question me, whether I have ever imported a vehicle before. When this tactic did not work he tried to intimidate me by saying that they do not accept bank guaranteed drafts - that you have to wait ten days before he would release any vehicles even with a bank guaranteed draft - as if I ever offered to purchase a vehicle. He then proceeded to give me his business card and told me that I had to phone him before the end of the day to qualify for any used vehicles!?. I returned his card, asked him to keep it and informed him that I shall go where the sales process is civilized and where customers are treated with respect. I have to say that I had a very pleasant buying experience at [violative content deleted] - what a world of difference 30 miles make. The sales associates at Carter Subaru are stuck in a 1970's time warp of the "Sleazy used car sales people", their to rip you off and at the same time telling you they are doing you a favor and saving you from extinction.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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