Dwayne Lane's Everett Chrysler Jeep Dodge Ram

Given that I was heading down to Moab in my 96 jeep grand Cherokee I figured it was a good idea to have Jeep Lucia dodge. Take a look, change the oil and differentials and give me the 30 point inspection or whatever how many points that was before the trip. Turns out that there wasn’t a lot of time to squeeze me in but they did and I give them plus points for that effort. I got the jeep there early in the morning. In fact, I was number two in line and they got me in and they looked everything over and said hey you got a lot of metal shavings in both of your differentials and it looks like you need to spend about $2000-$3000 rebuilding them. I said no thank you just clean out the oil shavings put in the new oil because I knew that the rear differential was a clutchh Pack in the front differential even though it probably needed rebuilding after 40,000 miles I could probably endure the trip, even though there was , a slightly audible wine coming from the rear differential. So they changed the oil and put it all back together. I asked him if there was anything else that they might be concerned about or if they thought that the trip was going to be a failure and they said that they wouldn’t take the trip, but it looked fine otherwise. Well, it turns out that I got down to Moab and we took some off-road adventures and first thing I heard was a tinkling sound coming from the front so I went and took a look and one of the rubber bushings on my adjustable swaybar links was completely falling out and was just rattling on the bolt. The other side I took a look at and the sway bar link rubber bushing; it appeared to me that the rubber bushing was also deteriorated, but hanging on. Since these links were meant to be disengaged via a clevis pin, I pulled the clevis pin and headed back to Seattle after the trip, my problem is that 1. They told tell me about the differential and I appreciated that, but they didn’t tell me if the clutch pack in the rear differential has lost the locating pins that hold it in place. They also missed that the front adjustable, swaybar links rubber bushings were badly deteriorated and needed to be replaced ( which is a cheap fix ), these kinds of issues indicate to me that there’s not a lot of communication going on at the detail level. I called the next day before the trip twice and I got no answer on the phone calls to the service representative so I gave up I give this experience a generous three out of five and the comment that it could be definitely improved. By the way, I made it all the way back home from Moab and the jeep ran flawlessly, except for the swaybar link having to be disconnected.