Country Chevrolet

For the first time in all our years of purchasing vehicles from car lots, we actually enjoyed the experience! I guess I should have titled this review "No pressure felt". Our story: My husband and I were searching for a used truck (not new due to depreciation). After extensive research, we visited 10 different dealerships. Round 1: check out what's available. Round 2: visit dealerships to narrow choices. Round 3: buy. YES....time consuming and tedious, but we narrowed our search down to 3 dealerships. First stop: Country Chevrolet. Salesman Ryan met us and took us to the see the particular truck we were looking for. We told him we wanted to inspect the truck and it would take about 15-20 minutes. He left us alone (after he brought us each a bottle of water). Actual inspection time: 45 minutes. We tried every button, every seat (and seat belt), looked in every crevice and checked all fluids (even though they had just inspected it). We even checked the tire pressure. Time for a test drive...20 miles up steep grades, around town and on the highway. It included sudden acceleration and stops, going over RR tracks and even testing the heat in 80º weather...we're non-smokers and that's a great way to check if someone had previously smoked in this vehicle. We were there 1.5 hours inspecting, driving, running Car Fax and Auto Check and asking a ton of questions. After deciding to purchase, we filled out the initial paperwork and were ushered into Rick's office (business manager aka finance manager). He answered our questions, explaining in detail (when asked). He presented us with several add-ons and when we declined, didn't "hit us" with all the horror stories to scare us into buying unnecessary and expensive extras. It took over an hour in Rick's office because I insisted on reading every word and questioned many of the things we were signing for. The whole time we were inspecting, no one bothered us or "checked on us" in an attempt to hurry us up (Ryan even told the other salespeople to "leave them alone" so we could concentrate on the inspection). When we told him we'd like to (test) drive up some grades and on the highway, he told us we could drive wherever we needed to drive. He never once seemed hurried or upset that we didn't do a quick 5 minute drive on a few local streets. He was quiet while we were talking to each and didn't intervene unless we addressed him first. We didn't have an excessive wait for the paperwork and everyone we dealt with was organized and professional. Jeremy, the sales manager, introduced himself and patiently answered our questions (even ones that weren't related to the sale of the truck). After the paperwork was initiated, we had questions about having Country Chevrolet install a bed liner and tow package...Ryan went to the service department and found the answers. We were pleasantly surprised that he didn't pressure us into having these things done at the dealership even when we had mentioned that they were important options for us. The gentleman who detailed our truck (I forgot to get his name) did an awesome job-he even cleaned under the seats and in the seat pockets that were behind the front seats. I really appreciate the fact that they didn't use any stinky or smelly odor eliminators like Febreeze. Lest I forget to mention...the price. The price we paid was in line with KBB's, Edmunds' and NADA's listings. For our trade-in, we were given more than the vehicle was worth according to those same sites. I checked the values myself while sitting in the vehicle during our inspection. I was fully prepared to haggle and wheel & deal with them as I had with every past vehicle purchase. Since the prices "on the table" were more than fair to begin with, there was little, if any, room left to move. I can say beyond a shadow of a doubt that we will go back to Country Chevrolet for our next truck purchase. Even though they are a Chevy dealership and they know we will always buy Fords, they told us they are able to find whatever vehicle we're looking for and have it shipped to their lot (no freight charge). We were also informed that they have a Ford mechanic who is employed by them. We both had fun buying our next used truck (I NEVER thought I'd be able to use the words "fun" and "buying a used truck" in the same sentence). I would HIGHLY recommend this dealership to anyone who's in the market for another vehicle (new or used). My husband said more than once that he felt like "they treated us like family in a good way". He said unequivocally that we will buy our next vehicle from them and would be willing to wait if necessary for them to find what we're looking for.