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Burien Toyota


15025 1st Ave S, Burien, WA 98148 (map)
Today 7:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Bait and Switch
Written by NW_Explorer on 04/01/2014
Advice: Before you go to the dealer, print out the stock number, VIN number. I had a bad experience ! I saw a van posted on their web site. Called and confirmed that it was there. Went to buy it the same day (for the internet sale price), first they told me that they didn't have the car etc. Next I was told it was sold. Later I was told that the car is on a truck ( per carfax the car was from Marysville, WA, so hard to understand why would it be on a truck) in the mean time they kept trying to sell other vans to me. . I was told I will be the first one to know when the car comes, they took my contacts but no call the next day. In the mean time the same car, is listed as a certified used car. (If they sold the car, then wouldn't the update say that it is sold instead of certified update). Called again they person wanted to sell me another car, I informed him about the one I was interested. Well per the person the car is sold. The car is still listed on their website for sale ! We have bought 2 cars in the last year (FJ Cuiser, and a Camry) from Toyota of Seattle, and have been very happy with the dealership.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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burientoyota on 04/02/2014
Dealer Response
Rafiq, We hold ourselves to the highest standards of customer service and take pride in performing honest work. It concerns me that our commitment to your satisfaction was not evident during your visit. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I can assure you that it was not our intention to disappoint or frustrate you. Sincerely, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com
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