Hinshaw's Honda
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Dealership Sales Review
sales Rating
Rude & Disrespectful & Foul language
Written by 08/27/2016
onCalled about a used vehicle and was willing to buy car today. Kenny gave me a song and dance about car and no facts. Would not speak to manager and wanted me to drive over an hour to discuss car. He made slurs about my family not being nice because we cared about the price. When he thought i was on hold he and his sales partner called me a [non-permissible content removed]. I asked to speak to general manager and another sales manager got on the line and told me that he would pass it on to the General Manager about the foul language and treatment, and Maybe, maybe, I would get a call back in a week. The GM was currently busy. This is a car that we have been researching for months and know everyone offered in all of washington and Idaho. I was treated like I was an idiot because I was female and I wanted to talk "business" about purchasing the actual vehicle and not about the run around of purchasing. Then to be called a derogatory name and told the dealership reputation and the General Manager's reputation did not care. I was specifically told by kenny that he would keep selling cars and making money no matter what he said to me ([non-permissible content removed]...and that I was mean). I have purchased many cars over the years and have friends and family with dealerships, and I have never been treated so rudely and with such disrespect or disregard. I would tell anyone to buy any place else, even if the car of their dreams was at this dealership. Poorest service I have ever encountered in any buying process of any type. Too bad the General Manager does not care about his reputation with Honda. I will be making a formal complaint with Honda and the region regarding this dealership and the specific Sales "Manager" Kenny.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No