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Casey Toyota


601 E Rochambeau Dr, Williamsburg, VA 23188 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Deceptive and Dishonest
Written by banditmg on 09/30/2013
Unfortunately I did buy a vehicle from this dealership. But I wanted to transfer the sale to another dealership and would have because sales personnel were not providing information on the vehicle I ordered. Dealership instead hid and manipulated the Toyota National Customer Service case information to complete sale and prevented moving sale against my wishes. This dealership also tried to deliver my vehicle without a piece of ordered equipment and I had to prove what was ordered with their own offer document at the time of final sales paperwork. I would never have completed sale with this dealership if all information was available to me. Dealership sales personnel made it seem like only taking something from off lot was what they wanted. On floor "Sales Managers" were rude and wanted to argue about how much they were doing for me, when they weren't doing anything except wanting me to take something now and not my order. Dealership will obviously do anything to complete sales and don't care what a customer wants. Best way to describe is the Clark Griswald car buying experience from the first Vacation movie. This dealership will give you what they want and don't care what the customer gets so long as you leave the lot with the vehicle.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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caseytoyota1 on 10/04/2013
Dealer Response
Thank you for letting us know about your recent visit to Casey Toyota. We are very sorry to hear that your recent experience did not meet your expectations. We apologize for the confusion when it came to what was ordered and the history of your selected vehicle. Customer service is the number one goal of Casey Toyota and we never want a customer to feel that they were not properly taken care of. We would like to hear from you further in regards to this experience so we can look into what happened. Please call Ellen Stilwell, General Sales Manager at Casey Toyota, at (757) 259-1000 and she would be more than happy to assist you and try to improve this experience. Again, we apologize for you recent visit and we hope you will give us the chance to win back your business in the future.
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