Sheehy Volkswagen of Springfield

This has been the worst experience I've had with any service in any category. I am still trying to contact a manager after speaking with 7 different people, and even speaking to someone face to face in the dealership. My a/c broke 2 months after I bought a vehicle, and they are refusing to fix it. The communication is so horrid that I have been contacting other sheehy locations because I just can't get anyone to help me at all. I have avoided dealerships my whole life until this, and looks like I was smart to not deal with them. The sales guy ignores you once the sale is completed as well, as I discovered a crack in the windshield the day after and he just ignored the request completely. The only good part of the transaction was the finance department.