Sheehy Ford Lincoln
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Deceptive pricing and poor follow up
Written by 11/10/2014
onThis dealership had a low price of $24,579 on a new Ford Explorer this past Saturday. I came in and was quoted one price, and then via phone on Sunday agreed to another price with Stephen. When I asked him to email me the detail so I could provide a deposit, he said he would. This was at 1:30pm on Sunday. When no email came, I called and left a voice mail at 3pm, and then tried again at 5pm, having him paged. No reply. Today I sent an email, and a sales associate called me. The salesperson said that the online price was wrong, and there is nothing he can do. I spoke to the manager (Jordan Fooks), and he relayed the same thing. I find it odd that the price was online and good in an intial writeup on Sat, and now it is not. Especially when their sister site (Sheehy Ashland) has the same car at the price we were discussing. I also find it cowardly that Stephen didn't have the guts to call me back with this news. I had a car on hold at Carmax for 24 hours that I lost as of 4pm Sunday. Thanks to Sheehy Ford of Richmond, I've now lost out on two vehicles. Terrible...........and when they sat down, they told me they are all about "transparency'.............well, talk is cheap people. It takes courage and integrity to back it up.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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sheehyfordrich on 11/24/2014
Dealer Response
Thank you for taking the time to provide us with your feedback. However, I am disappointed to hear that your did not enjoy your experience with us. I hate to hear as if you felt our dealership lacked courage and integrity because we strive to provide 100% customer satisfaction and honesty. I am deeply concerned about the situation you have described and will be personally looking into it. If you could, please contact me at 804-794-0500 so I may learn more. Again, I apologize and hope to hear from you soon so I can make things right.
Mike Lorton
mikelorton@sheehy.com
General Manager
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