Crown Acura Richmond

I must admit, I was somewhat nervous about buying a new RDX after driving my Accord coupe for 11+ years. My husband has owned two Acuras, and suggested I test drive an Acura. Although I knew I wanted an RDX and the options /accessories I wanted, the thought of driving something that big, with all that technology, was very overwhelming! My salesperson, Hien V greeted us as my husband and I got out of his car, and I immediately felt comfortable. I told him I was interested in purchasing an RDX with the technology package. Hien showed me the RDX in the showroom and explained the basic features of the car. I appreciated the fact that Hien talked directly to me personally, instead of talking to me thru my husband (something a lot of salespeople do when Hubby tags along). Hien took the time to assess my understanding of the technical information he was explaining, and he was very patient with my multitude of questions. During the test drive, Hien chose a route that gave me the opportunity to drive the RDX under different speed and traffic conditions. Letting me start in an empty parking lot was much appreciated! When we returned to the showroom to fill out the paperwork, Hien explained the function and cost of the different accessories available for the RDX. He introduced me to the General Manager, the Service Manager, the Finance Manager, plus several other members of the Crown Acura Team. Everyone was very friendly, helpful, and professional. I ordered several dealer installed accessories, so I had to return a few days later to pick up my new car. When I arrived, Hien reviewed the basic features of the car to make sure I was comfortable with it, and volunteered to sync my phone and perform some other programming to save me the time. How nice!! Since purchasing my new RDX from Crown Acura, Hien has called several times to ask if I have any questions or concerns. I also received calls from Crown's Customer Service Department to assure I am satisfied with my purchase. Without hesitation, I can say I am very pleased with my new car and my purchasing experience with Hien V and Crown Acura of Richmond.