Crown Acura Richmond
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sales Rating
AWFUL!! AVOID THIS DEALERSHIP OR YOU WILL BE SORRY!!!
Written by 09/24/2014
onPurchased a used vehicle on 6/28. I am located in Ohio, dealer is in VA. Dealer purchased my current vehicle outright but took 2 months to mail me payment. Vehicle I purchased was supposed to have titling/registration performed for me with plates subsequently mailed to me. Never received them in the initial 30-day temp tag period. Unreturned calls/emails on several occasions. Temp tags expired. Vehicle not legally able to drive due to tags. Finally received 2nd set of temp tags. Still did not receive plates within that time frame. Dealer requested out of state VIN inspection. Sent via FedEx with proof of delivery. Dealer can't locate it. 2nd set of temp tags expired on 8/30/14. Once again, can't drive the car. Reasonably requested refund of sales tax so that I may just title it myself. Dealer declined. Still wants another out of state VIN inspection. Making car & insurance payments on a car that I can't even drive or take anywhere to sell. This has been going on since June and wasted my time/money/resources.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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service_1 on 09/24/2014
Dealer Response
Mr. Cogar,
I apologize for the confusion following your sale. There has been a change in management which has caused a bit of miscommunication. As we have previously discussed, we are still in need of the required documents so that we can complete the titling process. Additionally, once you provide this information, I am happy to discuss providing you with reimbursement for your inconvenience. Thank you for working with us on this issue. If you have further questions, please feel free to contact me directly.
Thank you,
Chris Trotti
General Manager
804-273-9633
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