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Pearson Mazda


9520 W Broad St, Henrico, VA 23294 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (0) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Used Car Misrepresentaion
Written by mickyo3 on 11/29/2013
I went to Pearson Mazda to look at a Ford Focus Used car on Wednesday, Nov. 27th. The car was listed as a Certified Used Car and the salesman told me that the car had passed their stringent inspection process. He stated that they would not have put the car on their lot if it were not up to their high standards. He indicated that the car came with a valuable warranty. I was given a copy of the Carfax report that showed two prior owners and no issues. He also gave me a copy of the Kelly Blue Book report showing the car to be in excellent condition. The pricing he was using reflected a full KBB retail excellent condition offer. I took the car for a test drive and returned to the dealership. I told the salesman that I wanted to have my mechanic look at the car. He told me that that wasn't really necessary since his mechanics had inspected the car and it was a certified used car. But, I wanted to have my mechanic look at the car anyway. We later agreed on a price for me to purchase the car. My husband took the car to our mechanic later that day. It took him less than five minutes to determine that the car had likely been in an accident. The hood and part of the front end had been replaced. My husband went back to the dealership and the GM told him that they knew there was some minor damage to the car. However, this had not been disclosed to me. He told my husband that he could buy the car or not. He would only reduce the price of the car by a few hundred dollars in light of the accident. My guess is the next person might not take the car to a mechanic and not know about the accident until it became a problem later.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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