Skip to main content

Heritage Ford

See all Inventory
Write Sales Review
Heritage Ford
1600 Shelburne Rd, South Burlington, VT 05403 (map)
Today 8:00 AM - 6:00 PM
Sales Rating

Be the first to write a review.

Write a sales review
Service Rating

Be the first to write a review.

Write a service review
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Worst Service Ever
Written by anonymous17 on 01/24/2017
What an awful experience with the service at Heritage. So many things were done wrong. Few examples not doing what they said they were going to do, forgetting to put parts back on the car that were necessary, and not touching the car when you have an appointment. If you want to have a horrible experience go to them. The service manager also likes to talk to you like you are an idiot and that you know nothing. I know i am not the first to experience horrible service from them. Good luck if you have to bring your car here. They do not care about customer service clearly.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 1 comment
Sort by:
heritagevt on 01/27/2017
Dealer Response
Please accept my apologies for the dismaying experience. This certainly is not the type of service we typically provide. We would genuinely appreciate the opportunity to resolve any remaining concerns with your vehicle and directly address the customer service issues you described. Please feel free to contact me at the email address below or our Ford service Manager Mike LeClerc at mleclerc@heritagevt.com. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com
Report