Tim Dahle Nissan Southtowne

I spoke with Devon Dillenburg on 10/18/14 inquiring about a 2014 Nissan Maxima on the lot. I schedule an appointment to meet with him that evening. I broke the first law of car buying - don't go car shopping at night! Anyway, I found a Maxima that would meet my needs. Before test driving it, I did inspect the vehicle, but it was very dirty and it was dark. Agreed on a price for the vehicle and the trade-in value for my current vehicle. Not the best price out there, but I am not the type to grind the dealership over price. The F&I experience with Bruce Cherrington was the most uncomfortable experience I have ever had (and I have purchased a lot of cars!) This was the first time I had done a lease, and frankly didn't understand the terms of my lease well, but decided to wait and ask NMAC instead of prolonging the agony. Also, the dealership tacks on a $100 "maintenance package" without informing the customer and seems priced high for what the customer gets. Bruce didn't seem to know what he was doing and took him 2-3 times to print out each piece of paperwork and did not offer to explain anything to me. I know this is not entirely his fault, I should have taken charge and asked to work with someone else. I took delivery at 9:00PM. Again, it was dark and I took delivery in the parking lot, which was pretty dark (mistake # 2 - always insist on inspecting the vehicle in the service bay if at night). The next morning, I got in the vehicle to go to Costco. That's when I discovered how bad of shape the vehicle was delivered to me in. There was fruit roll-up stuck to the passenger side seat, some other foreign material stuck to the driver's side seat, and miscellaneous stains all over the seats (all of them). There was tar & bug "guts" all over the vehicle. The adhesive from the covering put on at the factory hadn't been removed thoroughly, so every piece of dirt was stuck to the adhesive (the car sat on the lot for about a year). The scuff marks on the driver door & driver seat are so bad the plastic is damaged. There are at least 5 paint chips (as far as I can see). The entire interior was dirty - there was dirt on the door threshhold, carpet was dirty... I could go on and on. I ended up spending 6 hours cleaning the inside & outside of the vehicle. My neighbor came over, who was a sales manager at a Chevrolet dealership for 6 years, who said the car was "disgusting" and would have fired the lot techs & salesperson who delivered a car in such condition. Worse than that was the customer service. I never received a follow up from Devon, although he said he called (I double-check my sales paperwork and they had the right phone numbers, both work and home). I ended up emailing him just to tell him how bad the vehicle was delivered to me in. The car was delivered without the Monroney sticker (which is a violation of federal law) and the key tag (which is needed to make keys in the event both keys are lost). Since taking delivery, it has already been to the dealership twice - once because the transmission wouldn't engage in reverse and another because the heater had a burning smell. This is my 3rd Nissan, and my 2nd from Tim Dahle Nissan. I definitely am done with Tim Dahle and will not buy another Nissan due to the few Nissan dealerships in the Salt Lake Valley. Through this experience, I have learned that the dealership is more important than the vehicle when making the purchase! On the bright side, at least this is a lease and I learned a valuable (but expensive lesson) about how to buy a car. Things just got worse after the experience. I received a call from the dealership that my plates were in. When I went there, I was told I "needed to talk to Finance." I waited... and waited... and waited. Then I was told that the payoff for my trade was short and I owed them $165 dollars... right then. I ended up paying it (luckily they take credit cards). I gave Devon an EXACT 20-day payoff from the finance company (I logged on while at the dealership and gave it to him). Somewhere between Devon and Finance the number was revised down. I sent an e-mail to Alen Maric and received a call from Mark Ingleby, but couldn't answer because I was driving at the time (and my steering wheel controls don't work). I called him back, but he was "busy," and never received a call back. The only reason to go to Tim Dahle Nissan is for price, and make sure you get EVERYTHING in writing and don't let your guard down. Worst car buying experience ever!!