Mercedes-Benz of Plano
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Thank you Tony Ortega and the MB Plano Team!
Written by 12/25/2016
on(I'm so happy with my purchase and want to share my experience so I'm posting this review on more than just Yelp...)
I can go on about the purchase experience... how surprised I was to find myself (for a change) in a car dealership feeling happy and human... but that can be personal to me so I'll stick with the Facts:
When I called and asked for Tony Ortega I was told that he's with a customer and that within 20 minutes I'll either get a call back from him or from another MB professional. Sure enough within a few minutes Tony calls back, finds me the "exact" package I've been searching for and at a price that worked for me after my trade in.... I was still a bit worried because the other 3 dealerships in my area also gave me great prices over the phone but when I got there it somehow became $3,000 to $6,000 more!
Not with Tony, when he showed me the total price on paper I was surprised! No gimmicks! No "oh, that car just sold but we have".... he actually honored his word and even agreed to give me a bit more for my trade in! (He said he'll agree to that because I was sitting across him with my 4 month old daughter and she was too cute to resist... :-) )
I also want to acknowledge the rest of the team and the welcoming reception people. Top service! A true luxury experience!
Thank you!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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mbplano on 12/27/2016
Dealer Response
Joseph, thank you for the kind note! we are so pleased to hear that Tony was able to take care of you and that you were able to take home a new MB for the holidays! We appreciate you and look forward to seeing you in the service drive! Thanks again and happy holidays!
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