Henson Ford

When my daughter and I along with two friends left Oklahoma City bound for Houston, I never dreamed that my SUV would lose power a dozen times in an hour on the highway! That's exactly what happened though! With no rental cars available anywhere within a 150 mile radius, I was feeling hopeless. When my car had finally died for the final time, I was coasting off the exit ramp in Madisonville, and lo and behold- there was a Ford dealership!! My husband (home in OKC and feeling equally helpless) had been tracking my drive and had called ahead to Henson Ford. When I came in, grateful to not be stranded on the side of the road and praying they could help me, a man from the service department approached me and was eager to help diagnose my problem. Shortly thereafter, a lady from sales greeted me and said that my husband had called and told her what I should test drive. While we test drove a vehicle, service diagnosed my issue, and another person appraised my broken down car for a possible trade-in value. By the time all was said and done, my husband's had negotiated the cost of a purchase on the phone, we received a fair trade-in offer, and we were back on the road, this time in a reliable vehicle! The people at Henson were so kind, helpful and understanding. They helped me feel very calm and reassured during an incredibly stressful time. Thank you, Henson Ford!!!