Freeman Toyota

Gary Hopper, the Fleet Manager at Freeman Toyota in Hurst, TX, was able to get me the 2011 Sienna I wanted (an 8-passenger Red Salsa Pearl in the LE trim level with the factory Tow Prep package and Remote Start). Several other dealers had told me that the LE just doesn't come with Tow Prep (larger radiator, fans and oil cooler) and tried to "steer" me to something else. I had a list of features that I did not want, such as moonroofs and high-markup dealer add-ons. One dealer was very condescending to my wife, so he didn't get far with me. Gary, though, was straight-forward and kept me informed on his search. He kept his word on the price (which was very close to Edmunds' TMV) and I enjoyed doing business with him. When Toyota temporarily suspended factory change orders on the Sienna, Gary found the vehicle I wanted in Memphis, made a dealer trade (between Regions), and had the swap completed via trailer. We did everything via email and telephone except for one trip to the dealership to sign papers. Edmunds research was very helpful.