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Gillman Honda of Houston Southwest


10595 W Sam Houston Pkwy S, Houston, TX 77099 (map)
Today 9:00 AM - 9:00 PM
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Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Buyer Beware
Written by kevinclick on 07/24/2013
Buyer beware if you are considering purchasing a used vehicle through Gilman Honda Houston. I purchased a preowned Mini Cooper from Gilman on May 4, 2013. On the drive home I opend the sunroof and it would not close. Gilman inspected the sunroof and determined that the cost would be in excess of $1,600 and the most practical solution would be to disable it and seal it off. The manager did apologize and refunded $800. In less than three months of purchasing the vehicle, the low oil pressure and check engine lights came on. An authorized Mini Cooper service center found two significant oil leaks that resulted in $1,500 of repairs. Before posting this review, I spoke with the manager about Gilman's obvious lack of inspection and repairs prior to selling the vehicle. There was no apology this time and I was informed that I should have purchased the $1,800 extended warranty. I've purchased used vehicles from Fred Haas Toyota of Spring and Sewell Infiniti of The Woodlands without the pressure or need to purchase an extended warranty. Both delivered quality used vehicles that required nothing more than routine maintenance. Although Gilman's website states "one of our top priorities is to maintain a complete collection of high-quality Houston used cars and trucks", I beg to differ. I will take my business elsewhere in the future and would recommend others to do the same.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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