Gillman Honda of Houston Southwest
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Buyer Beware
Written by 07/24/2013
onBuyer beware if you are considering purchasing a used vehicle through Gilman Honda Houston.
I purchased a preowned Mini Cooper from Gilman on May 4, 2013.
On the drive home I opend the sunroof
and it would not close.
Gilman inspected the sunroof and determined that the cost would be in excess
of $1,600 and the most practical solution would be to disable it and seal it off.
The manager did apologize
and refunded $800.
In less than three months of purchasing the vehicle, the low oil pressure and check engine lights came
on.
An authorized Mini Cooper service center found two significant oil leaks that resulted in $1,500
of repairs.
Before posting this review, I spoke with the manager about Gilman's obvious lack of inspection and repairs
prior to selling the vehicle.
There was no apology this time and I was informed that I should have
purchased the $1,800 extended warranty.
I've purchased used vehicles from Fred Haas Toyota of Spring and Sewell Infiniti of The Woodlands without
the pressure or need to purchase an extended warranty.
Both delivered quality used vehicles that required
nothing more than routine maintenance.
Although Gilman's website states "one of our top priorities is to maintain a complete collection of high-quality
Houston used cars and trucks", I beg to differ.
I will take my business elsewhere in the future and would
recommend others to do the same.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No