Texas Toyota of Grapevine

I was at Texas Toyota 3 times in the first 3 months of owning a new Rav4. The first time seemed to take care of the issue and I didn’t have another problem for over 2,000 miles. I had the car towed in mid-June when I pulled out of my garage and the car stopped working. It wouldn’t start for me, the tow truck driver or the mechanic. They didn’t know what was wrong so they put me in a rental car for the weekend. I was told the car was fixed on Monday afternoon, picked it up on Tuesday morning and on Thursday my car broke down again. It hesitated twice on me while driving on the highway to work and then stalled repeatedly in the parking lot as I was leaving work. I had to wait 3 hours for a tow truck through Roadside assistance. Robert, the service advisor, was very nice--at first. When the car came in for the 2nd time, they couldn't recreate the issue so he tried to blame LoJack and basically get rid of me. He had no idea how LoJack worked -- asking me if someone knew my LoJack code and could have shut the car off. That's not how LoJack works at all. He was going to make me turn in the rental car in and drive an unsafe vehicle that could have broken down at any point in time. He only backed off when Toyota Corporate got involved; then let me keep the car through the weekend. They finally 'think' they solved the issue the following Monday. He left a voicemail that the mechanic 'really thinks this fixed the issue' and acted insulted when I was hesitant to pick the car up due to the repeated safety issues. I never received an apology for not fixing the problem the first time. Even when Jennifer with Customer Relations emailed to ask how things were going and I told her of my issues – she didn’t even offer a fake apology. Absolutely no integrity or commitment to safety—just another sleazy dealership. I never lost my temper or treated anyone at Texas Toyota disrespectfully and the treatment I received in return was unacceptable. Toyota is not the quality it use to be and I’m incredibility disappointed with every aspect of this situation.