Grand Prairie Ford
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Dealership Sales Review
sales Rating
3 stooges sales crew, worthless
Written by 03/30/2019
onWorst truck shopping ever. Inquired on line. Salesman keep calling and leaving messages for 2 weeks. Made an appointment, he was not available when we got there, Carmello. Gave us to another salesman, did a test drive but he was on his phone the whole time, Ray. All the time Carmello was standing outside the building. They did not have what we were looking for, he came back w/ a window sticker for a truck. I made an offer for it, he came back w/ a price and had used or down payment amount to get the truck $ down to what I had offered, sneaky! Caught it and made a counter offer. Never saw him again, never received an answer. Carmello called the next day asking what color I wanted? I asked him what happened on the truck we were talking about. Tried to switch to another truck. When I asked what was the price and any details, he said he didn't know. I told him to find details and call back. Never called back. Horrible service and staff. I found out the original truck they were showing me was 300 miles away, I know they do not move 8,000lb. trucks for free as they offered. Caught them in lies at every turn. The only positive reviews had to be paid or employees.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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LWalkerBHA on 04/02/2019
Dealer Response
Meb, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact John Poe at 972-859-5410 or Jpoe@grandprairieford.com and we will do our best to make this better.
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