Honda of Fort Worth

My wife and I bought a used honda pilot late in the evening on 9/20/16 from Honda of Ft. Worth. The saleswoman we worked with was named Diana. While on the test drive Diana told us of the work done to the vehicle by the service department among which was four new tires. After the test drive we decided to buy the pilot. Diana escorted us to the finance department and stated that while we were taking care of the paperwork she would fuel and wash the vehicle. Also, because we requested, she would obtain the list of the work that was performed which should have included the new tires. Following the purchase Diana walked us back to the Pilot. I was not able to fuel or wash the vehicle, she said, because of the late hour. I am also unable to give you a list of the service performed. We left the dealership disappointed. A couple of days later my wife noticed the road noise from the front passenger tire was louder than the other three. Upon measuring the tread depth of the tires I found three to be 9/32nds of an inch and the front passenger 3/32nds of an inch. When I called the sales manager, Brad, to ask that a new tire be installed in place of the worn one. Brad tells me he will look into it and call back. Upon calling back Brad says he made contact with Diana and she denied making any such statement concerning new tires, the service sheet does not mention replacing tires, and furthermore the vehicle was "sold as is". I was told the vehicle would be fueled, that did not happen. I was told it would be washed, that did not happen. I was told I would be given paperwork on vehicle service, that did not happen. I was told all four tires were new, that was a lie. Honda of Fort Worth, enjoy the small amount of money you saved yourself today by not replacing one tire because it will cost you quite a bit more when I need another honda. I can guarantee we will never step foot in your dealership again and discourage as many people as possible from doing the same. Brian Johnston