Honda of Fort Worth

Honda's salesman presented me with an offer in writing for a 2023 CR-V. The offer, after trade-in and cash down, amounted to $615 month at 3.99% for 48 months. We signed the offer, and put $500 down to hold the car. When we went to get the car a few weeks later (it was in transit when we made the deal), the finance man tried selling me various overpriced maintenance agreements, which I turned down. He made a 2nd offer, which I also turned down. He finally told me he could offer just windshield and key fob coverage for that would, raise the payment to $620. I agreed and told him to print it up. We'd been at the dealership for an hour and a half by then and just wanted our car. I then made the mistake of trusting Honda, and their Finance man and didn't go over the details of each of the many pages we were told to sign and initial. The only figure I saw was the $620 per month that we had just agreed to.so I thought all was good. I assumed that what we had actually agreed to is what he had printed out. I found out a week later, from Honda Finance, that Honda of Ft. Worth's finance man had actually added on over $5200 of maintenance agreements that I had specifically turned down. He also jacked up the interest rate from what I had already been offered and had agreed to. He also changed the terms from 48 months to 60 months. That was just the beginning of a month long nightmare of phone calls, trying to cancel maintenance agreements I never agreed to in the first place, and trying to get an explanation for what they did to me. After not returning my calls, the salesman ran the finance man down for me by phone. The first thing I asked him was why he had changed the terms from 48 to 60 months. His exact answer was, "I don't know how that happened." He then said not to worry, there were just a couple of hiccups that could be fixed. So I asked him if he was going to fix the interest rate back to what I was promised. He said there was nothing he could do about fixing the interest rate now. I then asked him why he had added $5200 in maintenance agreements that he knew I had turned down. He said absolutely nothing. The only person who would respond to my complaints and questions was the salesman, who passed the information along several times to his boss and the finance department, who apparently weren't interested. After several emails and voicemails were ignored, 19 days after I first contacted Honda about the problem I finally got a voicemail from the Finance manager who said he wanted to discuss the situation. We played phone tag twice, and my last message was never returned. I was the one who had to call and cancel the maintenance agreements the finance man had added on against my wishes. I had to listen to them try to tell me what a great deal the maintenance agreements were and I shouldn't cancel them. When they finally gave up and agreed to cancel, they emailed a form I had to fill out and send back. I only had 30 days from the date of purchase to cancel. I was told that in a few days, a credit for the $5200 would show up on my loan. It actually took 21 days. In the meantime, I was worried if the agreements had actually been cancelled or if I was going to get stuck with the $5200. I contacted the salesman by email, left voice messages, emailed the GM, begging someone to tell me what was going on. I've still not gotten an explanation for why they did what they did. Bottom line - I'm paying around $800 in additional interest because the dealership did not honor the percentage rate we had agreed to. Obviously, I'll never go back there, nor will they ever get a dime from me at their service department. My advice, just stay away from these folks.