Shamaley Buick GMC
Back to Service Reviews
Dealership Service Review
service Rating
Horrible communication
Written byon 04/10/2024
Hugo, a service representative stated my vehicle would be ready the afternoon he called. Told him I was working a 24 hr shift so I would swing by the next day instead. He said it be perfect and everything would be ready. We'll, guess what. Nothing was ready, far from perfect. Waited almost 2hrs to get my vehicle and he wasn't even working that day. Sleep deprived already and dealing with ppl being lazy. Only wasting my time. Thank you Hugo. [non-permissible content removed].
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Laura Driscoll on 04/15/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Report