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Shamaley Buick GMC

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Shamaley Buick GMC
955 Crockett St, El Paso, TX 79922 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4.59 out of 5 stars (38)
Recommend:
Yes (20) No (2)
Service Rating
4.5 out of 5 stars (74)
Recommend:
Yes (57) No (7)
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Dealership Service Review

4 out of 5 starsservice Rating
First service at dealership
Written by rwknipple on 12/02/2023
First oil change for my truck at 7500 miles took over 4 hours. Initially service was completed within an hour but as I left a caution light remained on the dash. Service took another 3 and a half hours to correct a software download that wasn’t completed.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Sara Thurston on 12/06/2023
Dealer Response
Thank you for informing me about your unsatisfactory service. Please know that we are looking into your concerns, I will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager (915) 231-4004 dlogston@Group1Auto.com
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