Viva Ford
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Forced to return the Vehicle
Written by 08/17/2019
onI tried to purchase a 2018 Ford Explore, I went as far as signing to paperwork and took the vehicle home but because the following day I complained to the general manager about their financial dept. he called me at home and said "he was going to do me a favor and allowing me to return the vehicle back because I was never going to be a satisficed customer" The next day I texted him and asked him to process the paperwork his reply was no he wanted to Ford Explorer back. I didn't want any legal problems with them so I returned the vehicle two days after taking it home and driving it around town. After speaking with other dealerships near them they were not surprise when I told him how I was forced to returned the Explorer because they have heard many bad things about Viva Ford in El Paso. I will never go back to them or another of their other two Viva's dealerships in this area because they all have the same bad reputation.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No