Toyota Of Denton
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Lack of Honesty and Integrity ..
Written by 06/19/2015
onI believe the salesmen at this dealership represent everything that gives a car salesman a bad name. They listed a used Toyota on CarGurus.com, and I contacted them to make the purchase. Since I live 2 hours away from the dealership, a local couple in Denton with whom I am friends with went to look at the car for me, and reported back to go ahead with the purchase. I immediately returned the phone call to the dealer, said I would buy it, asked what they needed from me to secure it since I was 2 hours away, and was told to just come.
Meanwhile, the manager decided to drive it up front, and just as I was getting into the car to meet with the person who had just bought my car so we could drive to Denton, I heard the phone ring, ran inside to get the call, and it was the salesman telling me, never mind, don't come, we just sold it to someone else. I replied, how in the world can you sell a car that was already sold, and what in the world would you have done had I had not answered the phone and showed up in Denton to pick up a car I thought I had just made an agreement to buy?? Whatever happened to honesty and integrity?
Since they do carry the Toyota name, I did complain to Toyota Headquarters in California, and a few days later, the dealership called me to say at least we called you. The couple who went to the dealership to test drive the car for me who live in Denton also made it clear that they themselves would never do business with people like them, and would be sure everyone they know in Denton knows about the lack of honesty and integrity with which they do business. What was really insulting was a few days later, they actually sent me an email asking me if they could help find me another car!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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dnaselli on 07/06/2015
Dealer Response
Hi there Im sorry to hear that you felt our sales team treated you poorly. You came to the dealership expecting a vehicle to be there and it wasnt, so I can understand your frustration. I am going to speak to my sales team about your experience to ensure that moving forward, this doesnt happen again. If there is ever anything we can do to earn back your business in the future, please let me know. - Scott Fly GM sfly@toyotadenton.com (855) 267-3567
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