Toyota Of Denton
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Toyota Corolla-New Purchase
Written by 08/27/2014
onMy experience at Toyota of Denton was good. I would rate it 4 stars simply on customer service, and the efforts of the Salesman Kyle B.
If you go to this dealership, make sure you look him up. He was not pushy, very relaxed enviroment, gave us lots of space to talk or make decisions without hovering. He offered multiple test drives and let us look around to our leisure. He had answers to every question, and was helpful the entire way.
Cons--
-We had to wait for the finance guy for over 2 hours.
-The finance person messed up the paperwork and we had to go resign the papers later during the work week.
***--Finance team tried to use very fine print to mislead us on the APR. Make sure you ask multiple times and see it in writing on the contract and warranty!**
Overall--
I thought the Sales team side was great and had good customer service. I was not impressed with the finance team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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toyotadenton on 12/18/2014
Dealer Response
Hello Roslin86,
Thanks for sharing your experience. You were in great hands with Kyle. He works hard and will be thrilled to hear your compliments. I appreciate your comments about the financing process and will address them with our team. Please reach out to me if you have any additional questions or comments.
Thank you,
Scott Fly
sfly@toyotadenton.com
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