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Toyota Of Denton

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Toyota Of Denton
4100 S I-35E Frontage Rd, Denton, TX 76210 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Slow communication Stay away
Written by hotskillet98 on 05/15/2014
I was doing on-line car buying since I was out-of-state. I was in the process of finalizing a pre-owned car deal with Phil W. I explained to Phil that I want to be sure that the car not be sold while we are doing the paperwork electronically by email. He promised that the car would not be sold and its "parked in the back" I had the payment check and all paperwork ready to go. I asked the dealer via email what the next step was to finalize the deal. After numerous reminders and calls, I finally got a message 3 days later sayin they sold the car. Foul on them!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
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toyotadenton on 12/18/2014
Dealer Response
Hello hotskillet98, I am very concerned to hear about your experience. You're right, it sounds like there was a lack of communication on our part, and it could have been streamlined. Do you mind following up with me privately and letting me know who your service adviser was? I want to get in touch with you to make this right. Thank you, Scott Fly sfly@toyotadenton.com
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