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Goodson Acura


4801 Lemmon Ave, Dallas, TX 75219 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Bait and Switch, twice
Written by ca711711 on 07/21/2016
I have been in the used car office about 4 times in last 6 weeks trying to find the acura at price / etc that i wanted. The dealer seemed to price used cars reasonably well. After defining what i wanted on 1st visit, salesman offered to show me a car that met my guidelines if i came back in. He made it known that we would have to go to another lot to see it. So i get there and am told that that the car is going to auction because of electrical problems. Well ok, i dont want to buy a car with problems. So i said lets go to lot to see your next best option while i am here. Of course that is priced higher, but i figured im already invested time wise on visit #2 so lets just see it. So we fight traffic to get to other lot, salesman opens the manual gate to lot and we go to see the car. Wups, we dont have the keys. Thanks for wasting 2 hours of my time. Fast forward several weeks, i email the salesman after seeing a car that seems to meet my expectations. Was listed at 22.9k for several days before i emailed him (and was still listed when i emailed him). I am told, sorry thats now sold but we have another one being listed in a day or so. So 2 days later, another car magically appears but asking price is 23.9k. Funny thing is its the exact car that was listed at 22.9k several days ago. The beauty of VIN numbers and cached webpages. I thought that sold? I ask why you told me it was sold, and the response is they thought i was inquiring about another car. Uh ok, there was only 1 car of that color and model year listed when i emailed you. So, then why is the car priced 1k more than it was a few days ago? response, its in better condition then we thought. You have owned the car 7 months and u dont know the condition? So then i ask is this the car that had the electrical problems when i first came in and you told me it was going to auction. After 24 hours they admitted it was, and claimed they had misdiagnosed the problem originally.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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goodsonacura1 on 07/22/2016
Dealer Response
We're sorry to hear that we weren't able to come to a deal. We appreciate you stopping in multiple times to check out various vehicles and are always here if you find another you're interested in. We appreciate the feedback and will utilize it for future training. Have a great weekend and let us know if we can assist moving forward.
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