Clay Cooley Nissan

Where to start…. I originally wrote the following review on March 18th, 2023: “When submitting my application online, the out the door number was $32,207 with GAP. With a $2,500 down payment, I was only planning on financing $29,707. However, when I got the buyers order, the out the door number was $34,488.80, without GAP insurance. They tried to charge me $995 for "Connected and Protected" and $1495 for "Family Guarantee 3 Year Upgrade." They would not sell the car to me without these fees. Before submitting a credit application, Charles told me that there were no dealer fees or add ons... which was a lie. I originally acquired on the vehicle through CarGurus, which states, "Price includes Connected and Protected fee of $995," but they still tried to charge me for it. I also submitted my application at 5:45, but when I called to follow up at 7:30, they said the car was already sold.” A few days after I posted the review everywhere possible, the GM called me and told me that he wish I would have talked to him before posting my reviews. He went on to say that he would honor the original deal, but I would have to pay a destination fee or something like that. However, he told me I would have to remove all of my reviews. I agreed and did so. On March 25th, I purchased a new 2023 Nissan Altima SL. Today, June 9th, I went to go get a dent fixed on the hood of my car using Clay Cooley’s Family Guarantee. While I was there, the professional came in and asked, “Where did you get your hail damage repaired at?” I was awfully confused, as I bought my car new and it was not disclosed that my car had any prior hail damage. I asked the professional to clarify. He said, “As a dent professional, I can tell you that your car has had hail damage and they tried to fix it.” We ended up walking around the car together and we found a couple more spots, which he fixed for me, thankfully. I called the dealership and informed them that they sold me a car with hail damage. They said, “Well, we didn’t know. We got it from our sister store.” Nice excuse, but you sold me the car… not your sister store, so it’s on your store now. They asked me to come in and offered to fix the hail damage. I told them I was uninterested in this, as their “professionals” should have caught it when they took possession of the vehicle. I was also uninterested because the dent professional already took care of the dents for me, so they weren’t offering me anything that I didn’t already have.