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South Point Dodge Chrysler Jeep Ram


5210 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 9:00 PM
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Dealership Service Review

2.5 out of 5 starsservice Rating
Don't go here if your warranty is expired, even for routine work!!!!!!!!!!
Written by zlemon on 04/12/2010
Not a good place if your warranty has expired. I took my 2005 PT Cruiser in for tuneup, transmission flush...and ended up with an AC system that needed repair. Prior to this, I had NO problems with my air conditioning...I only have 45,000 miles on it. NONE! ZERO! ZILCH! The system worked great! I was told the compressor was going bad. Driving the car with the AC on now sounds like I'm going through a mine field. So I called the service manager, who nicely recommended to bring it in to be checked out. Bringing it in, I was told that it was the condenser fan that was not working on the low speed. At least this time, I got paperwork that said they performed the free 27 point check. (Why didn't they do this the first time?) Why did the problem changed...poor diagnoses or was it because the sales manager was involved? The service rep had difficulty looking at me while he was attempting to explain the problem. I thought felt he was not being honest. The estimate for repair was $651!!!!!!!! For an AC system that was working fine before I went in for routinue work! NEVER use this dealer if your vehicle is out of warranty!!!! I am such an unhappy customer! The guys at my local parts store recommend someone and the supposedly need part is $150 cheaper! Again, NEVER GO HERE IF YOUR WARRANTY IS EXPIRED.
  • Recommend this dealer? No

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